Kumar B. Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

1. Currently, I am managing all aspects of Awign Expert, the organization's new service line.2. Monitoring and managing KPIs for the entire acquisition and client engagement team.3. Managing large enterprise client calls and meetings (Infosys, Tech Mahindra, Aditya Birla, etc.)4. In 1.5 years we have added 25+ Cr of contracted revenue to our new service line.

Bengaluru, Karnataka, India

1. Have handled 20 projects across 4 verticals (Due-Diligence, Calling, Audit & Invigilation) for companies such as Udaan, Britannia, TCS, Betterplace, TATA Capital, Reshamandi, Healthplix, Yocket etc.2. Assist with the development and launch of our product 2.0 in collaboration with leadership and the product team3. Assisted the product team in automating the entire allocation and reallocation process, allowing the organization to triple its revenue.4. Strategically we have expanded ourselves in 12K pin codes.5. Automated the project trackers and made them transparent so there is a clear picture of the progress being made.6. I worked closely with business heads to standardize the SOPs of all upcoming and live projects.7. Developed a monthly profit and loss report for investors for the organization.8. Designed and implemented goals and KPIs for the (28) members of our team, and maintained strong relationships with our clients.

Bengaluru Area, India

1. Managed all aspects of Audit and Due-Diligence. My vertical includes a few major projects such as PnG, ITC, BCG, Betterplace, and IDFY.2. I worked strategically with my team to grow our business to 6000 pin codes 3. Had set up operational systems and processes and run the operations function for the entire vertical.4. Had managed and set goals/KPI/targets for the (18) team members5. Taking on new initiatives to generate additional revenue and managing the P&L for projects. Thus, my team contributed a minimum of 7 crores in revenue and helped raise Series A funding for the organization in FY 2019-20.6. Managed escalations affecting my vertical and solved them systematically.To sum up, I was responsible for the complete cost of operations as well as ensuring efficiency and productivity.

Bengaluru Area, India

1. Designed and built the execution processes for all projects under the Audit and Business Development vertical with the founders. Examples include Nestaway, Treebo Hotels, OYO, and Pharmeasy2. Managed the project from start to finish including the P&L.3. Executed daily operations, drove volume, tracked progress, highlighted flags, and wrote daily reports.4. Identified training needs and provided training5. Keep track of feedback and resolve issues at various levels on a regular basis6. Managed and monitored a team of five members to achieve KRAs7. Mentored and motivated GIG's workforce simultaneously. Possessing a strong sense of engagement with people.

Bengaluru Area, India

1. Handled day to day operations for the different vertical/industry projects like Due-Diligence, NBD & Audits. Airtel, Betterplace, BlackBuck, Cashify, Mobikwick, Royal Enfields, Westside, Lakme are the few names.2. Have virtually managed 100 to 150 ground workforce of a different parts of the country on a daily basis3. Ensured that training processes of each project are in place and run smoothly4. Mentored and motivated the GIG workforce. Demonstrating strong people engagement skills.5. Had executed more than 20 pilot projects successfully and single-handedly.6. Have suggested the major improvements at every level in operation.

Pune Area, India

1. Solving onsite queries for giants automobile firms such as Bentley and Volkswagen.2. Escalations handling over calls and email. On average 50 calls, 20 emails along with 7-10 P1 escalations every day.3. Task of managing, tracking tickets on Salesforce and present a daily report for the entire batch.

Bachelor Of Technology (B.Tech.), Electronics Engineering, First Class

Activities and Societies: marketing head, creative team member, participant at Bhartiyam(college event) for all four consecutive years..

Hsc, First Class With Distiction

Activities and Societies: Head boy, anchor, event management team

Ssc, First Class With Distinction

Activities and Societies: debate team, speech and anchoring.