Assigning task to the team members.Provide process training to new team members.Documenting all the changes based on client’s procedures.Production support to the enhancements activity.Taking existing data from a separate document and inputting it into Excel.Task automation using macros.Conducted research, gathered information from multiple sources and presented results.Taking initiative for preventing the incidents.Validating and maintaining the Full Container Load buy rates based on the traffic globally in rate Management system for FMC/Non FMC contracts.Working on the Less Than Container load (Buy, Marginal Sell Rate & Named Account) rates based on the traffic globally in rate Management system.Auditing contracts updated by co-workers, checking for accuracy of the rates provided to us by Trade Managers.Surcharge update and filling rates based on carrier information and links provided by the carrier tariffs. Contracts and progressive amendments update. Identifying issues, analysed information and providing solutions to problems.Handled calls to address customer inquiries and concerns.Understanding the procedure of receiving , reading and sending EDI rates to application and rectifying errors listed in application before transmitting. Responding to the escalation(s) raised by Trade Lane Managers / Clients within Stipulated Time.Transforming large amounts of raw public records data from a variety of sources into searchable database for customer access on timely basis, consistently attaining 98% availability goal.Interacting with Trade Managers/Global procurement personnel for the rates enquiries.

Working on a cloud based tool CARGOSPHEREInteracting with various carriers for day to day rates and surcharge updates.Interaction with customers through emails for rate changes and announcements received from the carriers.Updation of the announcements and checking its applicability and handing over the files to designated co-workers.Surcharge updating and filing rates based on carrier information and links provided by the carrier tariffs.Contracts and progressive amendments updationAuditing contracts updated by co-workers, checking for accuracy of the rates provided to us by the carriers or by our customers.