Buymore is an e-commerce aggregator working with Amazon, Flipkart, Paytm, Snapdeal, Udaan etc, currently operating warehouses in 4 major cities Bangalore, Delhi, Kolkata and Mumbai. Knowing the level of difficulty for brands selling online, Buymore came up with an extremely systematic approach to help brands overcome complicated & fragmented systems of online channels. Many of the major brands in India trust and combat the ever changing e-commerce world with buymore.Responsibilities as a Chief Operating Officer:-o Manage end to end operations of warehouses and portals. Leading all 4 warehouses, central team, Portal AMs Team, Portals Listing Team, HR team and Admin Team.o Resources and managers training and knowledge check module. Setting strict SOPs and TATs across all teams..o Strategically plan for the future of the organisation, Operations efficiency, change management and technology needs. Automation of major processes.o Restructuring operations, staffing and responsibilities, Focus on Hr Policies, employee engagement and ratings. Substantially improving productivity while reducing staffing and operations cost. o Ensure efficient functioning of all the teams and task completion within the defined TAT.o Solving complex problems faced by operations team and ensuring permanent fix for the same.

Boro (www.boroin.com) provides easy emi for customers through a convenient, digital process - at attractive interest rates. Boro through technology has made financing service very easily and quickly accessible for any kind of customer whether they have credit score or not.As a Area Head was responsible for Business Development, Marketing and Operations of the company. Major Responsibilities:- **Operations*** On-boarding process design and execution* Merchants and employees training* Document submission and verification process management**Business Development*** Develop network of interior companies for providing interest free EMI to customers- created network of 100+ interior designers.* Exploring new business opportunities, identifying potential categories & charting business growth plan and providing thought leadership around planning, roadmaps and execution: Launched emi for all businesses catering 10k above ticket size. This led to 80% increase in on-boarding and 60% increased query with 50% increased conversions. worked on customer complaints with merchants, improved overall customer ratings for each partner merchants.* Managing and driving the growth of merchant business: Loan conversion grew by 50% MoM through aggressive engagement and educating pitching techniques to the merchants. **Marketing*** Manage merchant relationship and create merchant specific plans supported by the execution plan- design marketing plan, mention interest free EMI to the maximum touch points such as website, google, mails, whatsapp etc, launch online/offline marketing.* Addressing merchants target customers’ need and plan for marketing accordingly. * Introduced chatbot for the merchants to get online queries and customers to get quick EMI.* Plan and design merchant engagement process* Improve catalog/brochure quality and merchant level creative designing* Analyse merchant business, conduct deep dive analysis, provide routine executive-level reporting

Fillerchef was founded in 2018 as mobile vendor QSR. Mobile vendors served multiple locations as per time slots. Company started with single mobile food vendor and within a span of 6 months it grew to 4 vendors and a centralized kitchen. Fillerchef worked towards improving food quality and taste. Recipe management and BOM was strictly followed while processing any order. Thus ensuring standardized food taste across all outlets. Fillerchef started its centralized kitchen to provide home deliveries to customer and support mobile vendors. Fillerchef partnered with multi chain QSR "Dry N Fry" for conducting smooth operations.As a Founder & CEO responsible for :-* Demographic survey at different point of time to decide location of each mobile vendor. Each vendor had 3 different time slots and locations, locations and timings were fixed for each day.* Market research and survey: surveyed restaurants, local people and delivery boys to analyse the taste of maximum people in the area.* Quality Assurance and Improvement- strict Recipe management and BOM stating raw material quality and usage instructions were followed. * Analysis of food consumption and wastage on different days of the week ensured no wastage and shortage of raw materials by following the consumption pattern for each day. * Training for employees on hygiene and behavior towards customers. * Creating amazing customer experience - serving time improved over 100% by providing half prepared menus to vendors. Overall customer experience improved. * Online/Offline Marketing activitiesOrganization level Initiative :-* Partnered with QSR chain named DRY n FRY, launched custom menu and shared the resources and kitchen for initial preparation, resulting in reduced operations cost and fast preparation of food items.* Business expansion within very short span of time- business setup and sales increased over 250% within first six months.

e-Thela was founded in 2018 with an objective to bring up all possible kinds of services in one platform. e-Thela was selected as potential b-plan by Government. e-Thela started its operations in verticals such as Cleanliness on the go, Food on the go, Fruits & Dry Fruits on the go, Drivers on the go, Gifts, Cakes & Events on the go, Car spa on the go. Later, e-Thela added few other verticals such as Laundry on the go, Education on the go, Fitness on the go, Home services on the go, Rentals on the go, Health on the go, Jobs on the go, Vehicle on the go, Digitization on the go. e-Thela also came up with NGO that worked in 4 different verticals- cleanliness, poor child welfare, health camps, road repair and roadside plantation. e-Thela stopped its operations in late 2019.Responsibilities as a Founder and CEO: * Develop network of business partners in various categories.* Social welfare activities for promotions: Started cleanliness drive, poor child welfare camps, health camps, and plantation activities with the help of state government officials.* Business process flow designing and process improvement through continuous monitoring.* Regular feedback from the customers: Calls, emails, messages and meetings helped to get diverse feedbacks and promotions.* Setup Call Centre & LMS setup to take 1000 calls/month.* On-boarding process design for new partner service providers.* Leading & managing a team of 10 Managers to ensure: 100% on-boarding, cash collection & tackle operational challenges with 100% fulfillment and area level BTL activation to generate bookings.* Analytical insight sharing with the Franchisee partners.* Customer survey, market research, develop winning business plans.* Marketing and promotional activities to expand customer base: marketing activities (online/offline) and promotional activities in public areas, launch promotional and referral offers to attract new customer.* Employee training: Overall efficiency improved by over 200%.

Zopper (Solvy Tech Solutions Pvt. Ltd) is a retail focused company aimed to meet the needs of millions of small and medium retailers in India. Zopper has launched various products such as Zopper Assure, Zopper Retail, Zopper hyper-local marketplace. Worked for Zopper Retail sales team.Zopper Retail is a hyper local Point of Sale (PoS) platform for small and medium businesses. It had raised over $ 20 million in funding from investors like Tiger Global, Blume Ventures and Nirvana Ventures Advisors. Zopper Retail POS Software includes CRM, Billing, Inventory Management, Consumer and Retail Finance and Payments for PCs, Laptops, Tablets and Mobiles. Zopper POS is GST ready and work with any accounting software to manage and grow business in the cloud.As a Sales Operations Manager was responsible for :-* Leading & managing a team of sales executives. ensure: 100% target and cash collection, train team members on their weaker sales approaches, plan strategies to ensure team achieves target.* Complete sales process from generating leads, to getting new business constantly, to excellent customer experience.* Instant installation and training of software, provided quick support if support team responded late, ensured 100% customer satisfaction.* Continuous back-end process and product improvement through understanding merchant needs. Worked with the technical team to make software more user-friendly and error free. * Ensure smooth operations and trainings for each customer. * 30% more conversion by reaching unconverted leads * Team work and motivation, improved the overall performance of the team and ensured each member reaches the target.* Identified merchants need, ensured required functionalities in the software. Smooth installation experience and training for merchants.Organization Initiatives:* 80+ software sold across different categories of businesses, awarded as best sales professional in 2018. * Achieved highest sales from under performing team.

TheOS Systems Pvt Ltd, ISO 9001 company, dedicated mainly to partner with schools and colleges to ensure smooth functioning of the school by automating the whole process from pre-admission to post-admission by implementing “Cloud-Based School Management System – IntSlate”. TheOs expertise in developing complete IT infrastructure in schools and colleges across India, with simple yet superior Library management systems, that keep both schools and patrons reassured of their library's transactions and their interest of readings. Also TheOS is Online Business Marketing expertise in Web Designing, Software Development, Digital Marketing and Creative Designing.Responsibilities as a BDM : * Work with CEO to find new business opportunities and expand business.* Manage accounts and meet or exceed targets relating to revenue growth, activities, product-mix and develop marketing campaigns to support sales strategy.* Identify customers needs, offer the most appropriate solutions and overcome any objections. Provide sustained support to clients until the commencement of case processing.* Ensure accurate business requirement, analyze and draft client’s requirements and processes, and align them with functional and technical requirements. Resolve errors in client data and forward to technical team.* Marketing and Sales strategies planning and business processes improvement.Organization level initiative * Introduced employee management system and worked with CEO to improve efficiency of employees ensuring quality work. * Cross selling of products and introducing new categories of businesses, increased renewal persistence over 80%. * Introduced employee training and evaluation system. Improved employees’ efficiency over 30%. * Improved catalog contents: updated latest contents in company catalog, website. * Adopted latest marketing tools to reach target customers resulting in increased sales by over 15%.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.Worked for UK client's supply chain management team.Responsibilities as an ASE - Supply chain operations:* Regular VC meetings with clients * Client relationship management* Team management* New recruit trainings* Client reports * Email and call supports* Processing stuck orders manually* Supply chain error management* Efficiency study and suggesting technical changes to reduce errors and enhance software qualityOrganisation level initiative* Refined and improved existing knowledge transition documentation, resulting in reduced cost totaling over $10,000 annually via increased workplace efficiency.* Consolidated multiple ticketing systems and resolved recurring incidents permanently, improving communication and ticket turnover rate by 8%.

Juvenile Care is a youth led organization working for child rights and child abuse eradication. The organization was founded on June 10th 2010.It is a project of Juvenile Care Charitable Trust. The organization is based in Bangalore working for child welfare related activities in orphanages, schools,slums,awareness programmes in city.As a Associate Marketing Director was responsible for : * Planning marketing strategies to promote NGO programmes* PR activities and promotions* Market research for new upcoming ways for child welfare