• We Handle Technical issues of pune circle which is related to saving,current and salary account.• Handling BYOD and VCIP issues for Pune circle. • Handling Saving , Current and Salary account process.• We support to CASA APP , Company portal related issues, TABSME application ,Engagepro app, CRM application.• We train sales person for account opening through CASA

1.CPA MANAGER (Personal loan, Business Loan, Home Loan)Working With I-Process Services Pvt Ltd (Associated With ICICI Bank Ltd), Mumbai.14-December-2017 to 02 August 2021 • Retail Asset Operation personal loan, Home Loan ,business installment loan , auto loan, To Handling of sanction and disbursement for CL and HL product Monitoring of productivity • Tracking of all exception (AF exception, PMAY exception, PDD.T+4)• TAT monitoring of cases in the respective tray for clearance Sox attestation to be done on a quarterly basis Monitoring of SR to be processed within TAT for ICRM and FCRM • Preparing DM(Disbursal Memo) based on CAM prepare by credit team.• Managed front- and back-of-house activity with care and diligence, improving smooth-running business operations.• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.• Checking Physical Files With System (Aps-Application Processing System &R-LOS) • Rectifying Error Or Rework • Maintaining MIS