Kumar Chandan Email & Phone Number

New Delhi, DL, IN

India

Created transitional plans, and scope, and scheduled them as per budget requirements.+ Review each ops matrix to ensure efficiency in the service delivery.+ Keeping a close tab on attrition, and shrinkage to ensure no impact on process-level KPI.+ Forecasting and prediction as per requirement.+ Supervising training and quality and organizing their.

India

Preparing daily/weekly/monthly reports and Dashboard.+ Preparing weekly schedules basis headcount requirements using IEX Tool.+ Preparing capacity projection file basis on actual headcount and historical pattern.+ Ensuring that all reports originating from the department are accurate & Reliable.+ Highlighting the process gaps and ensuring that proper.

India

• Downtime data preparation.To schedule quality session and team huddles as per the requirement (Team wise).Reco done post and pre shift and highlight.Publishing login hours AHT and other details, on hourly 2 hourly.
• Day wise Attendance trackerpreparation.
• Manage the supervisor queue for callstransfer related.
• To Maintain floor decorum all time onthe floor.To schedule training session for all the advisors as per shift timing availability.

India

Central point of contact for supervisors and senior management regarding service level information and ensuring service levels are met as per agreement on real time basis.Preparing weekly schedules basis headcount requirement using IEX Tool. Raising alerts for extended break thresholds, High-CST instances, Absenteeism, Call queue, staffing shortages, and.