Kumar D. Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Gurgaon

Business Analyst @ Kochar

Noida Area, India

Job Description :• Responsible for data allocation to Vendors for sales calling and survey.• Handling Initiation of centralized reports modules and maintain Dashboardsthat allow the company to get information on daily business activities.• Coordinates with Vendors for reports queries and keep abreast of with centers for reports implementation and upgrading.• Scrutinize centers reports i.e. Agent productivity Report, Daily Sales report , Dispositions report , attrition and shrinkage report and agent’s attendance.• Prepare various reports i.e. Sales forecasting report,Sales Dashboard and Quality & training Dashboard, KPI Report and maintain Centralized Attendance.• Participate in kick-off meetings, training sessions and document update and circulate SOP.• Monitor quality levels and initiate process improvement actions for vendors.• Works on reports automation and analysis process module preparation to assuage the requirement of management.• Maintain the TAT and adherence of reports timeline on daily basis.

Noida Area, India

Description: Worked as an MIS Executive with Vertex Customer Solutions India Pvt. Ltd. Key result areas and accountabilities are as following: Responsibilities:• Responsible for all types of Reports and Dashboard.• Maintain attendance of new joiners, trainee, agents and Support Staff.• Handling multiple reports , working with formulae, pivot Table & Pivot Table chart, and various other excel sheet component for accurate reports• Coordinate with HR to get the proper salary disbursement/Arrears on time. • Prepare APR, shrinkage & attrition and KPI reports on daily and Monthly basis to track the performance of Agent and Manager on floor. • Responsible for Real Time Monitoring of APR in every hour. • Prepare dashboard of Trainings progress and performances of Trainers for AM and Business clients on weekly and monthly basis.• Prepare the Calling performance reports of trainees, OJT (On Job Training) and agent.• Tracking of mails & reverting back to those mails with required data & information.• Prepare dashboard of Quality calling communication and fatal error of agents for AM and Business Clients on weekly and monthly basis.• Prepare reports through data downloading, processing, cleaning and formatting.• Creating Microsoft Power Point Presentation to the client and required by manager.• Ensure deliverables (Daily, Weekly, Monthly, MIS reports & Dashboards) are prepared to satisfy the project requirement cost and schedule.• Keep daily maintenance and updating of calling database

New Delhi Area, India

Responsiblities:• Co-ordination with branch for Discrepancies resolution, New Business, Renewal Business & help them in resolving their queries & complaints.• Co-ordination with HO for New Business queries, medical queries, inforcement of polices & for movement of cases from discrepancies• Responsible for the smooth process of day to day process.• Tracking of mails & reverting back to those mails with required data & information.• Keep check on preparation of collection on E-My-Money.• Maintain the data of newbusiness, Inforcedbusiness, Rejected business & Renewal Business.• WIP Management of policies on daily basis & report to AM, Business Partner, Sales Manager and Bank Branch.• Prepare Presentation of products for training.• Responsible for various MIS’s report to AM & Business Partner.• Provide training to new recruiters.• Co-ordinate with subordinates & resolving the problems with suitable process & manner.• Supporting the meeting & conferences by making sure all need material & facilities were in place.

Master Of Business Administration (M.B.A.), Information Technology

Bachelor’S Degree, Bachelor Of Arts

12Th, Commerce