Kumar Desai Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Working in MIS Delivery Team to deliver final leads to Clients directly• Co-ordination with the client on updates and any queries etc.• Sharing feedback with the operation team on errors• Taking new responsibilities of new clients• Working on different client portals, tools etcWorked on tools/Database like SQL, Alteryx, Launchpad, Data-Insight, ZI,Bridgestone, Lead- Desk, Zero-Bounce, Tower-Data.• Quality check on extracted data from above Tools/database as per… Show more Working in MIS Delivery Team to deliver final leads to Clients directly• Co-ordination with the client on updates and any queries etc.• Sharing feedback with the operation team on errors• Taking new responsibilities of new clients• Working on different client portals, tools etcWorked on tools/Database like SQL, Alteryx, Launchpad, Data-Insight, ZI,Bridgestone, Lead- Desk, Zero-Bounce, Tower-Data.• Quality check on extracted data from above Tools/database as per client requirementlike Title, industry, employee size etc.• Develop and maintain daily, weekly and monthly operational analysis.• Provide support and maintenance to existing management information systems (MIS).• Generate and distribute management reports in accurate and timely manner• Develops MIS documentation to allow for smooth operations and easy system maintenance• Provide recommendations to update current MIS to improve reportingefficiency and consistency• Provide strong reporting and analytical information support to management team• Analyze business information to identifyExperience of Absenteeism, attrition, shrinkage, advance excel formulas andreporting on the same.• Service delivery as per client requirements• Maintaining absenteeism, attrition of the teamDeliver Service level and Answer level as per agreement.• Achieving KRA’s set as per process requirements• Presentations for performance reviews with Process OwnersAdherence to Compliance and Standard Operating Procedures AlsoAdherence to all Compliance rules• Setting targets for employees to achieve their PMI parameters and designing actionplan for the average performers• Prime focus on grooming agents & helping them understand their roles andresponsibilities. (Especially newly joined agents)• Implementing new ideas for process and team improvement• Publishing error free report to clients within timelines• Publishing daily/weekly/monthly reports within timeline• Discussion with employees on their performance Show less

Pune, Maharashtra, India

India

Worked on tools/Database like SQL, Alteryx, Launchpad, Data-Insight, ZI,Bridgestone, Lead- Desk, Zero-Bounce, Tower-Data.• Quality check on extracted data from above Tools/database as per client requirementlike Title, industry, employee size etc.• Develop and maintain daily, weekly and monthly operational analysis.

Pune, Maharashtra, India

• Experience of SLA and ALA.• Sharing feedback with the operation team on errors• Coaching and training newly hired team members• Taking new responsibilities of new clientsEstablish a strong relationship with Team Managers and management through ademonstration of industry knowledge and of the business issues at hand.• Experience of Absenteeism, attrition, shrinkage, advance excel formulas andreporting on the same.• Service delivery as per client requirements•… Show more • Experience of SLA and ALA.• Sharing feedback with the operation team on errors• Coaching and training newly hired team members• Taking new responsibilities of new clientsEstablish a strong relationship with Team Managers and management through ademonstration of industry knowledge and of the business issues at hand.• Experience of Absenteeism, attrition, shrinkage, advance excel formulas andreporting on the same.• Service delivery as per client requirements• Maintaining absenteeism, attrition of the team.Deliver Service level and Answer level as per agreement.• Achieving KRA’s set as per process requirements• Working with Ops team to track daily productivity• Presentations for performance reviews with Process OwnersAdherence to Compliance and Standard Operating Procedures AlsoAdherence to all Compliance rules• Setting targets for employees to achieve their PMI parameters and designing actionplan for the average performers• Prime focus on grooming agents & helping them understand their roles andresponsibilities. (Especially newly joined agents)• Implementing new ideas for process and team improvement• Constantly working towards achieving process/client standards & delivering the bestresult in quickest way possible• Publishing error free report to clients within timelines• Publishing daily/weekly/monthly reports within timeline• Discussion with employees on their performance Show less

Pune Camp, Maharashtra, India

Pune, Maharashtra, India