• Dynamic IT Professional with 13+ years of experience in IT Service Delivery, Governance, Infrastructure Management & Technology Leadership for Workplace Technologies (End User Computing). Cyber Defence Engineering • An ambitious individual with excellent relationship skills to manage IT Operations effectively.• 12 + Years Experienced working with CPG, FMCG, IT Product & IT Services• Run Digital Transformation Journey for DIAGEO, Workplace IT • 10+ Years of experience in leading the ServiceDesk, Device Support.• Experience in driving Hardware Vendors for baseline assessment on hardware• Excellent understanding & driving Controls & Governance across EUC remits.• Experience of leading Digital Workplace Operations Team across the globe. • Diligent in assessing the effectiveness of Change Management approach, securing approval of change and processing Emergency Change Requests and publishing change notifications.• Strong problem solving & decision-making skills and enabled effective solutions that positively impact customer satisfaction & operational costs• End to End Knowledge IT EUC Run Operations Practice• A Proven Leader – Enterprise Run Operations Lead with Technology Knowledge & Skills