• Providing assistance in the complete service delivery lifecycle, starting from implementation and customer onboarding to provisioning and managing services and support• Driving Engagement with clients in Monthly Service Reviews & Quarterly Business Review to demonstrate progress and ROI• Creating successful delivery to achieve the highest NPS by provisioning positive customer experience• Identify potential churn and upsell opportunities alongside renewals and strategize Renewals and Churn management• Advocate customer needs/issues cross-departmentally

• Dive efforts to discover and grow revenue for Semiconductor business for North American markets primarily responsible for new business from strategic focused client set.• Delivering value to client organization leadership by customizing research to specific pain points as GTM Strategy (market forecast & estimation, opportunity analysis, market penetration, product & channel benchmarking, competitive landscaping, new market assessment & entry strategy)

Develop an understanding of Adobe's Creative Cloud for Businesses, VIP & Renewal Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing• Focusing on Customer Lifecycle Management post sales• Building strong, trust-based relationships with business partners inside and outside the organization, and leveraging all available resources to support the business process of renewals• Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook• Actively participated in Hiring and Growing the CSAM team• Directly managing a portfolio of services contract renewals via direct and indirect channels• Consistently over-achieved targets across all quarters and was in the top quartile throughout• Received testimonials from high-value clients with Business licenses based on their exceptional experience

concept sales, product demonstration, Account management.

•Drive and Track Client performance and behavior•Creating custom reports for the Clients of Cvent Inc. as per specifications received from them using information present in Cvent software•Assist Sales in Prospecting, Cross-Selling, and partnership opportunities•Develop relationships not only with the clients but also with internal departments, such as Sales, Technology, and Marketing•Maintaining Project Dashboards, Team reports and being involved in Quality and Report Analysis.•Coordinate with the Client and Relationship Manager / Salesperson regarding different report requirements of clients•Draw up a project plan for the reports and execute as per schedule•Perform quality checks on the report generated before sending it across to the client