Kumar Gandherve Email & Phone Number

New Delhi, Delhi, India

Gurugram, Haryana, India

• Providing assistance in the complete service delivery lifecycle, starting from implementation and customer onboarding to provisioning and managing services and support
• Driving Engagement with clients in Monthly Service Reviews & Quarterly Business Review to demonstrate progress and ROI
• Creating successful delivery to achieve the highest NPS by provisioning positive customer experience
• Identify potential churn and upsell opportunities alongside renewals and strategize Renewals and Churn management
• Advocate customer needs/issues cross-departmentally

Pune, Maharashtra, India

• Dive efforts to discover and grow revenue for Semiconductor business for North American markets primarily responsible for new business from strategic focused client set.
• Delivering value to client organization leadership by customizing research to specific pain points as GTM Strategy (market forecast & estimation, opportunity analysis, market penetration, product & channel.

Noida Area, India

• Develop an understanding of Adobe's Creative Cloud for Businesses, VIP & Renewal Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing
• Focusing on Customer Lifecycle Management post sales
• Building strong, trust-based relationships with business partners inside and outside the organization, and leveraging all available resources to support the business process of renewals
• Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their.
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Actively participated in Hiring and Growing the CSAM team

concept sales, product demonstration, Account management.

• Drive and Track Client performance and behavior
• Creating custom reports for the Clients of Cvent Inc. as per specifications received from them using information present in Cvent software
• Assist Sales in Prospecting, Cross-Selling, and partnership opportunities
• Develop relationships not only with the clients but also with internal departments, such as Sales, Technology, and Marketing
• Maintaining Project Dashboards, Team reports and being involved in Quality and Report Analysis.
• Coordinate with the Client and Relationship Manager / Salesperson regarding different report requirements of clients

Pgdbm, Marketing

Bachelor Of Science - Bs, Hotel/Motel Administration/Management