Kumar Gaurav Email & Phone Number

 A focused and result-oriented professional having 17+ years of experience in field of Quality Assurance & Service of Consumer Electrical & Electronics Products (DVD Players & Home Theater Systems, Blu Ray Players, Microwaves, Water Heaters and LED Lighting, Mobile Displays etc.) Experienced in handling all types of activities related to functioning of Quality Assurance Department- ensuring Product performance improvement, Supplier Quality Assurance, In-Process Quality Assurance, Outgoing Quality Assurance, After sales Warranty Analysis, Failure Cost management and Customer Service & Support. Significant experience in development & quality assurance of OEM/ ODM product developments. Significant expertise in management of product quality & service quality metrics like Field Failure Rate, Failure Cost Rate, In House Product Defect Rate & Trend Analysis. Ability to implement & govern Quality Systems and Operational Processes with teams distributed at different locations Well organized and applied procedure for implementation and up-gradation of Quality Management System to ensure and enhance the quality health of the organization. Excellent presentation skills and has held the responsibility of maintaining, communicating and sharing the quality status with the top management and overseas head office.

Listed skills include Team Management, Six Sigma, Manufacturing, Quality Assurance, and 20 others.