Performance-driven Customer Success and Service manager with extensive experience of working in banking industry across multiple geographies. Accountable for :- service ownership of 10+ services and varied criticality and maintaining SLAs and business KPIs in check.- managing stakeholders with timely and quality communication for all aspects of service management- leading service and performance reviews by producing and presenting the monthly/quarterly review packs with multiple stakeholders and managementFocused on delivering value to client and cultivate relationships with stakeholders. Proven record of high level commitment and implementing performance improvements to conquer challenges to drive delivery.Exceptional ability to work with diverse teams.