Kumar Kafle Email & Phone Number

Irvine, Ca, Us

Irvine, California, United States

United States

Resolve routine end-user issues in a timely manner through established protocol and troubleshooting, escalate as necessary using the ticketing System. Answers questions regarding PC/printer software/hardware issues and makes IT recommendations. End user support for Internet issues, VPN, Outlook, OneDrive, and other Application related issues. PC Imaging (WDS) and Inventory/Asset Management. Experienced in Active Directory, Group Policy, Groups in Hybrid Model. Active Directory Server management along with Backup and File Server. Supporting end users onsite and remotely. Supporting users with Exchange Online, One Drive and Outlook issues. End user support for Microsoft Teams, VoIP, and Telephone related issues. Managing Network Security, Firewall rules, VPN Setup, TCP, UDP, etc. Office 365 Management and user licensing for different departments. Azure AD Sync Server Management. Group Policy and Map Drives management and support.

United States

• Managing Calls and dispatching the calls and jobs. • Preparing Dispatched, Discharged, and Deceased patient report on a weekly basis. • Co-Ordinate with various departments regarding patient safety and patient care. • Representing the dispatch department to the employee engagement committee. • Interviewing for the position that has opened in the Dispatch Department.• Having a record of blood and specimen, which need to be dispatched to different labs and hospitals. • Co-Ordinate with the manager and director regarding department issues. • Co-Ordinate with Health Information Management (HIM) regarding all the patient medical Records.

Resolving logged errors in a timely manner. Install, configure, and troubleshoot Windows-based operating systems, Microsoft Office 2016, and Internet browsers and adheres to Desktop and End User Computing processes, procedures, and policies. Help and support End-Users with Technical, networking, and all other issues remotely using TeamViewer, AnyDesk and Teams. Respond to questions and concerns about service and escalate ticket appropriately. Promptly responded to general inquiries from clients via telephone mail. E-mail Supported more than 25 clients and each client had approx. 25-100 users (Small Businesses, Schools, and small community hospitals) Office 365 Basic Administration for Exchange Online and Teams Manage Active Directory users and groups. Windows 7 and Windows 10 operating systems support Provide support to customers and End-Users for Outlook and Microsoft Teams issues. Provide Basic Network connectivity support (Internet, Network drives, and VPN) and IT assistance to staff and customers. Provide Basic Hardware maintenance support (Dell, Lenovo, HP) Consulting with IT managers and other departments as required. Keeping track of technological advancements and trends in IT support. Documenting processes and performing diagnostic tests.