Responsibilities:  Operations of a busy store - annual turnover $1.8M Managing staff compliment of 15 – salaries/payroll $250K  Budgeting cash flow during COVID Stakeholder Engagement such as, Australia Post, NSW Lotteries, Fairfax, News Corp, Henderson Greeting Cards, Colliers, ATO and various suppliers, negotiating and fulfilling contractual agreements. Implementing new systems and procedures to create efficiency such as reducing errors with Lottery tickets scanned in… Show more Responsibilities:  Operations of a busy store - annual turnover $1.8M Managing staff compliment of 15 – salaries/payroll $250K  Budgeting cash flow during COVID Stakeholder Engagement such as, Australia Post, NSW Lotteries, Fairfax, News Corp, Henderson Greeting Cards, Colliers, ATO and various suppliers, negotiating and fulfilling contractual agreements. Implementing new systems and procedures to create efficiency such as reducing errors with Lottery tickets scanned in POS and introducing Xero and Deputy to automate time sheets and payroll Implementing procedures to ensure business met Australia Post and NSW Lotteries performance KPIs including quarterly site surveys to achieve bonus commissions. Reason for leaving: Sold the business Show less

Responsibilities: Managing a group of 2 businesses with 10-15 staff Extensive clientele including small to medium sized business Payroll, bookkeeping, stock management Implementing training and development of Post Office Policies Learning and coaching of employees  Regular engagement with project manager during renovations of new shop and shopping centre. Managed the business sale process on behalf of the owners while they were away, including also arranging… Show more Responsibilities: Managing a group of 2 businesses with 10-15 staff Extensive clientele including small to medium sized business Payroll, bookkeeping, stock management Implementing training and development of Post Office Policies Learning and coaching of employees  Regular engagement with project manager during renovations of new shop and shopping centre. Managed the business sale process on behalf of the owners while they were away, including also arranging the purchase and running the business. Show less

Responsibilities:  Responsible for managing a group of 3 businesses with 10-15 staff and serving a number of regular clients ranging from individuals to small businesses and large companies Average turnover of each business ranging up to $600k per annum Achieved Merit Award for Outstanding Local Post Office 5 times by meeting KPIs such as sales, stock management, customer service and error rates  Maintaining performance KPIs set by suppliers such as Network Magazines to… Show more Responsibilities:  Responsible for managing a group of 3 businesses with 10-15 staff and serving a number of regular clients ranging from individuals to small businesses and large companies Average turnover of each business ranging up to $600k per annum Achieved Merit Award for Outstanding Local Post Office 5 times by meeting KPIs such as sales, stock management, customer service and error rates  Maintaining performance KPIs set by suppliers such as Network Magazines to maintain gold partner status Creating and maintaining Facebook and Google pages promoting products and services available Show less

Sales/Customer Service: Handling an average of 400 transactions per day to meet weekly sales targets of $10-$15k Using cross selling and upselling techniques such as implementing a “no change” policy encouraging staff to up-sell to maximise customer spend Providing solutions to help meet customer requirements  Resolving customer complaints Book keeping/Finance:  Preparation of financial statements for 3 independent businesses, managing stock flow between… Show more Sales/Customer Service: Handling an average of 400 transactions per day to meet weekly sales targets of $10-$15k Using cross selling and upselling techniques such as implementing a “no change” policy encouraging staff to up-sell to maximise customer spend Providing solutions to help meet customer requirements  Resolving customer complaints Book keeping/Finance:  Preparation of financial statements for 3 independent businesses, managing stock flow between businesses, cash flow and budget management, BAS preparation, AR and AP management Insurance management including managing a $10k public liability claim  Increase business profitability by reducing operational costs, through lease and supplier negotiations, sourcing better deals for insurance premiums and bank loans  Preparation of business plans for new acquisitions including SWOT analysis, reviewing geographical statistics, cash flow and budget analysisBusiness development:  Prospecting for new clients by visiting businesses in the local area and offering mail services Introducing new services to the business such as assisted online passport renewals  Sourcing new retail product lines and creating a group buying network resulting in an increase in profit margin of over 20%HR duties:  Managing payroll of over $250k per annum across 10-15 staff with rostering and timesheets approval Managing full recruitment process including reviewing resumes and conducting interviews Training and development of new hires in corporate policies and procedures including work health safety and ensuring that they are enforced Performance management, conflict resolution and terminationsStock Management:  Monitoring stock levels, Clearance of out of date/obsolete stock, Stock displays/merchandising, Promotion of sale items, Introduction of new product lines,  Attending trade fairs to gain new product knowledge Show less

 Platoon Sergeant managing 25 recruits  Job duties and responsibilities included working as a platoon leader to prepare training and exercises for new recruits and soldiers, teaching recruits to meet the basic requirements of becoming a soldier, handling of soldiers’ rosters which includes leave and off-days, strictly following orders given by the superiors, organising social activities for the platoon, submission of payroll advices to payroll officers.