Kumar K. Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Responsible for guiding a team to deliver value to the customers which promotes retention and loyalty. Working closely with customers to ensure they are satisfied with the offerings of the product and improve upon areas of dissatisfactionLed team of 5 Account Managers towards successful maintenance of client expectations across 60 clients.Managing a portfolio of 1 Million+ USD with clients in different geographies ( India / US / MENA)Acted as the second point of escalation for the clients and ensured high levels of customer satisfaction for the clientsLiasoned internally with the product team and the CoE team to ensure client requirements are communicated effectivelyWorked on standardizing processes like QBR decks, client issue trackers and CS playbooks which helped in improving the efficiency of the entire CS departmentPrepared and Automated the data analysis used for preparing the QBR decks.Actively driving revenue target of the organization through cross-selling, up-selling from existing clients and regular collections

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

Hyderabad, Telangana, India

Hyderabad Area, India

Smart IMS delivers IT solutions that create a sustainable competitive advantage for its clients across the world. The company was founded by business and technology experts with extensive backgrounds in designing, implementing, and managing large and complex IT projects at Fortune 500 companies.We have always operated by these guiding principles:· Be the best in what we do.· Always align IT with Business.· Combine our domain knowledge, technical knowhow and process expertise to deliver first class systems and service to our clients.Our core portfolio includes IT applications, business process services, and IT transformation services. We leverage our deep industry and functional expertise, leading technology practices, and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance.Smart IMS is headquartered in Plainsboro, New Jersey (US), with offices in India, Singapore, Sydney, and Dubai. Our Global Delivery Center is located in Hyderabad, India and is a state-of-the art facility designed to accommodate up to 500 employees. It was built using best-of-breed products and solutions from global leaders such as Cisco, HP, Sun, IBM, Oracle, and Microsoft. The high-end configuration infrastructure, built using a fiber-optic backbone, enables high-speed communication links with all our offices and client sites.

Hyderabad Area, India

Headquartered in Woodland Hills, California, OSI Consulting provides technology strategy, business solution and process optimization, and application development expertise to help our customers realize their business objectives. With specialization in Oracle Applications, Business Analytics, Systems Integration, e-Commerce and Managed Services, OSI utilizes innovative technology solutions to enable new products and channels for our customers. In addition, OSI enables greater awareness of performance metrics to make critical real-time adjustments throughout business operations.