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Kumar Krishnan is listed as Deputy General Manager @ EIH LIMITED | Revenue Management, CRM at EIH LIMITED, a company with 102 employees, based in Ghaziabad, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Kumar Krishnan.
Kumar Krishnan previously worked as Deputy General Manager, Revenue Management at Eih Limited and Sr Manager, Revenue Management at Eih Limited. Kumar Krishnan holds Graduate, Business/Commerce, General, 2 from Delhi University.
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I am a Deputy General Manager of Revenue Management at EIH LIMITED, one of the leading hospitality companies in India. I have over 20 years of experience in the hospitality industry, with expertise in revenue management, customer relationship management, data analysis, and forecasting.I handle the revenue management activities for a cluster of 14 hotels under Oberoi Hotels and Resorts, and Trident Hotels brands in leisure destinations in India. My goal is to optimize revenue performance by preparing market segment-wise forecasts, coordinating with sales and marketing teams, monitoring competition positions, and taking necessary actions to meet or exceed the revenue targets and market share. I also contribute to the yearly budgeting exercise and the promotional marketing campaigns for hotels. I am passionate about using data analysis and forecasting tools to identify opportunities and risks, and to support decision making.
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India
Handling revenue management activities for a cluster of 14 hotels under Oberoi Hotels and Resorts, and Trident Hotels brands in leisure destinations in India. This includes inventory management, rate management and channel management.Preparing market segment-wise long forecasts, sharing opportunities/risks with management.Yearly budgeting exercise –.
New Delhi, Delhi, India
Workforce management for service delivery to large US and UK telecom clients totalling 1300 seats across two locations. Key responsibilities included volumes forecasting, capacity planning, scheduling and MIS reporting and analysis.Front ending client interactions for planning of ramps, staffing and scheduling.Validating hiring requirements and liaising.
New Delhi, Delhi, India
Technical support service delivery for large US telecom clientsFront ended customer interactions on quality management and compliance, and real time queue service level management.Designing and publishing process reports,Leave Management and Monthly PMI stack in various projects.Leading team members, their skillset enhancement, career planning and.
New Delhi, Delhi, India
Monitoring transactions for process quality compliance and delivery.Generating quality scores, sharing feedback and time bound action plans for performance improvement.
New Delhi, Delhi, India
Handled customer queries & complaints by providing technical support and consultation.Team mentor for new team members
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Kumar Krishnan works for EIH LIMITED.
Kumar Krishnan is listed as Deputy General Manager @ EIH LIMITED | Revenue Management, CRM at EIH LIMITED.
Kumar Krishnan is based in Ghaziabad, Uttar Pradesh, India while working with EIH LIMITED.
Kumar Krishnan has worked for Eih Limited and Wipro Bpo ( A Division Of Wipro Limited ).
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Kumar Krishnan holds Graduate, Business/Commerce, General, 2 from Delhi University.
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