Kumar M Karthik Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Kolkata, West Bengal, India

Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes.Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.Ensuring that transitions are planned and carried out in a timely manner and within budget.Keeping all parties involved with the transition updated on its progress.Spotting any transition-related issues and creating effective solutions to resolve them swiftly.Providing company-wide guidance during unplanned changes, such as the passing of a senior employee.Risk Mitigation, RAID & FMEA

Ahmedabad, Gujarat, India

Handling Operations & Client onboarding.Managing day’s targets on production, quality and efficiency, responsible for ensuring floor discipline and competitive environment.Responsible for Efficiency improvement and Process improvementPreparing the SLA’s, SOP and KRA’s for the process whenever is required.Monitoring dashboards and ensure adherence to targets set for all process metrics.Identify staffing needs, prepare job description, provide general direction, assign task and responsibilities, evaluate and mentor individuals.Team Management & Project ManagementPreparing and analyzing MIS report on daily basis.RCSA & AuditHandling escalations if any and ensure to fix the issues permanently and acting as second level escalation.Part of the Interview panel for recruiting full-time employees for the Operations Department.

Jeddah, Saudi Arabia

Store OperationsProject ManagementCycle Count and loss preventionQuality Check and preparing checklistStaff Scheduling & CollectionsInvoice HandlingReconciliation

Chennai, Tamil Nadu, India

Cards operations & Team ManagementPreparing and analyzing MIS report on a daily basisProcessing and analyzing applications and calculation potential credit limits.Analyzed the assigned projects and distributed tasks to the members as per their area of expertiseHandling new client inquiries and acting as the face of the business.Dealing and resolving problems and issues which arise on the new project.Monitoring & reporting on standards & performance targetsJob responsibilities include Compliance, process mapping & establishing Control systems, developing and implementing the process improvement toolsResponsible for Efficiency improvement and Process improvementPeople Management -Perform Quarterly/Annual Performance appraisal for the team members, Attrition, Training.Identify staffing needs, prepare job description, provide general direction, assign tasks and responsibilities, evaluate and mentor individuals.Appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning cards for individuals/SME segmentWorked on payment alternative program offered to a customer by validation of terms and criteria of the offer, credit history and other statutory legalities.Maintenance of monthly payments by customers and making necessary adjustments.Prioritized escalation mails from clients to resolve customer queries and complaints.Ensured job responsibilities are completed as per client's standards (RPH) and in accordance with company policies.Mentoring and training new staff.Monitoring dashboards and ensure adherence to targets set for all process metrics.Preparing the SLA’s, SOP and KRA’s for the process whenever is required.anaging day’s targets on production, quality and efficiency, responsible for ensuring floor discipline and competitive environment

Chennai, Tamil Nadu, India

• Managing day to day activity like analysing Queue, Volume allocation, Client interaction and ensure quality monitoring and timely competition of same and to adhere SLA.• Managed end to end offsite transition for various processes for an USA BFSI Client for 50+ FTEs.• Identifying potential project & process risks, understand & assess implications & recommend mitigation• Team manages volume of High, Medium & Low complexity based on Importance.• Ensure proper communication of process updates if any, preparing training documents, competition of mandatory & personal development training and educate new joiners as well as best practice sharing.• Preparing MIS and project metrics on daily basis and maintaining dashboard, same has been reported to management as and when required.• Preparing MBR (Monthly business review with client) in terms of production, quality, holdovers, attrition & billing report & supporting Audits like RCSA, CMI, TIPSA, ARR and OCC.• Preparing SLA , SOP and KRA for process whenever its required.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.