Joined JP Morgan chase for Growth and Suitable opportunity in view to Grow to the Next Level. Achieved Success in Delivering Great Customer Service as a Specialist. Felicitated with 15 Certificates for my Performance, Handling Team Projects with the view to enhance Process Knowledge of my Team Members.

Joined Intelenet Global Services, Mumbai a leading BPO Company in the year April 2006 as Senior Customer Executive with a view to gain experience and move to the next level. Got Promoted as a Team Coach in year March’ 2010. Major Responsibilities as Team Coach 1. Independently Managing Team and Directly Reporting to the Team Manager. Ensure the Process PCA/SLA/OLA Targets are achieved. 2. Conducting One on One Sessions with Team Members in order to understand their challenges and thereby resolve their Grievances.3. Designing Training Module for OJT Team Members. Handling OJT Phase and same time to ensure the Yield Percentage Targets are achieved. 4. Attrition Analysis: Prepare Early Warning Signal (EWS) Tracker on monthly basis to get an analysis and working with the aim to Control Attrition.5. Performance Analysis: Ensure adequate Support is given to Team Members to come up the learning curve with regards to their Key Result Objectives (KROs). Sharing Best Practices with the view to enhance the performance. Encouraging, Motivating Team Members to get Multi Skilled.6. Constantly Initiating Ideas on Process Improvement and Employee Development. Encourage to Ensure Discipline and Organization Policies are practiced to the core. 7. Conducting Rewards and Recognitions (R&R) held every Quarter.

Major Responsibilities:1. Ensuring shipments are done on timely basis by coordinating with the freight forwarding agents and suppliers from Korea, Vietnam, and China. 2. Liaising with the suppliers to understand the challenges if any and get it resolved.3. Keeping a Track of Letter of Credit (L/C) and shipping documents required for Export.4. Managing

Worked Techniline Electronics L.L.C. for the past 2 years in two capacities starting from Logistics Officer based in Dubai post which got transferred as Lagos, Nigeria to the Branch office. Major Responsibilities:1. Identifying new business opportunities for AHUJA products and expanding the existing business to achieve sales and contribution budgets.2. Gained new business and clients by handling enquiries effectively, follow up on client enquiries and ensuring complete customer satisfaction.3. Responsible for maintaining relations with the existing and potential clients to ensure current and new business is developed.4. Follow up on receivables.5. Inventory Management.6. Preparing reports on the movement of stock, expense report and sales reports etc.

Major Responsibilities:1. Primarily responsible for the counter sales and providing the customers an exceptional service as per the standards set for the showroom.2. Liaising with all level of customers visiting the showroom and validating their requirements and ensuring the flow of information is dealt in a prompt and professional manner.3. Responsible for invoicing, stocktaking and other duties as assigned.4. Assisted in handling employee visa issues, trade licenses and other related documents.