Heading The Lalit Golf and Spa resort, Goa 100 acre property with 265 suites and villas.• Taking care of the entire business operations, budgeting, planning marketing activities, hiring and manpower training in accordance to standards• Resolving quality & service complaints, resulting in guest delight and optimum resource utilization for maximum service quality• Closely interacting with in-house and potential guests to understand their requirements and customizing the product & services accordingly• Maintaining best quality service standards for the hotel, looking after operational costs and keeping them at par with the budget• Planning marketing and promotions of the hotel, restaurants and bars• Allocating resources, reviewing working hours & overtime to maintain the efficiency of operations without exceeding budgetary constraints

Day to day operationsReviewing department budgetMenu planning and engineeringMarket planning and strategiesHiring, Supervising and Evaluating the performance of the team Handling customer issues & queries through calls & web sessionsDelivering Business impact through implementation of lean ideas Setting daily, monthly and yearly performance targets and ensuring that they are metTaking trainings for team members to groom them for the next levelConducting meetings to understand their problems and ensuring that all justified grievances are resolvedValidating the training batches to ensure the right people move from the training to the operations floorInteracting with support departments to ensure smooth flow of operations

Hiring, Supervising and Evaluating the performance of the team Handling customer issues & queries through calls & web sessionsDelivering Business impact through implementation of lean ideas Setting daily, monthly and yearly performance targets and ensuring that they are metTaking trainings for team members to groom them for the next levelConducting meetings to understand their problems and ensuring that all justified grievances are resolvedValidating the training batches to ensure the right people move from the training to the operations floorInteracting with support departments like HR, IT, Quality & Training etc. to ensure smooth flow of operationsReviewing department budgetMenu planning and engineeringMarket planning and strategiesCore member of ISO 22000 and internal communication team

Was handling i-BAR and Aqua - the pool side restaurant.

Handling day to day operationsTraining team members to excel on the shop floorHandling customer issues & queriesHiringBudgetingResponsible for profit and loss

Set up of the entire banquets and conference facilitiesSetting up standard operating procedure for the departmentHandling day to day operationsTraining

Handling day to day operationsTraining team of butlers in service excellence