Kumar Mrinal Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Responsible for handling Major accounts (Global Major accounts & Local Major Accounts) as business consultant for office automation requirements - Printing & Document Solutions, IT Services and Visual Communication Systems along with various other offerings of Ricoh to maximize their output at cost efficient solutions.  Responsible for over all account management activities, new business development, revenue generation, pricing and contract renewals. Engagement with CXOs, Decision makers for relationship building, business reviews, capability presentation on various products and services on offering. Designing RFPs, RFQs and pricing strategy for new business, cross & up sell opportunities. Assisting Operations and Service verticals to ensure SLAs are met and revenue leakage is minimized. Assisting internal teams with client retention, timely payments and service escalation management.

Bengaluru, Karnataka, India

Responsible for handling large accounts (Key accounts) as one point of contact for business development, revenue generation, pricing and contract renewals. Handling the Managing partners to ensure business and revenue increase. Engagement with CXOs, Decision makers for Business reviews, capability presentation on various products/services on offering. Designing business proposals and pricing strategy for contract closure. Assisting Operations and Service verticals to ensure SLA are met and revenue leakage is minimised. Assisting internal teams with client retention, timely payments and escalation management.

Bangalore, Karnataka

 Managed Prime National Accounts as one point of contact for account service management, revenue generation and service assurance for Mobility and Fixed Line products/services. Strong engagement with CXOs, Decision makers to conduct business reviews and service improvement plans. SWOT analysis to drive revenue through cross/Upsell and avoid account dissociation. CSAT (Customer Satisfaction) & NPS (Net Promoter Score) drive. Designing marketing activities and events to promote strong brand image and client engagement. Assisting internal teams with client retention, timely payments and escalation management.

Bangalore, Karnataka

Designed complete portfolio of privilege clients, understanding their banking needs and providing best solutions by assisting them through the banking products and processes. Handled Branch Operations & NRI customers. Revenue generation through banking products - CASA, LI,MF etc

Master Of Business Administration (M.B.A.), Marketing, 82.2%

Activities and Societies: Active Member of NGO "Walk Along" Responsible for managing Health Camps in rural areas of Bangalore.

Bachelor’S Degree, B.Sc (H), 72.6%

Activities and Societies: National Social Service (NSS) Active member of National Social Service at Delhi University