P & L of Infrastructure management business. Managing Shared Service delivery of multiple clients, client contracts, support for Solutioning team in RFP/RFI responses, SME support etc.Strategy for operational & competency management.

ITSM Capability development – ServiceNow & BMC Remedy, Support for Solutioning team in RFP/RFI responses, SME support etc. Managing a team of 100+ SME’s.Managing Shared Service delivery of multiple clients. Responsible for Strategy, Implementation, Asset Development and end-to-end delivery. Support for Solutioning team in RFP/RFI responses, SME support etc.

DevOps – Shared Services lead reporting to Managing Director since Sept 2014• Managing DevOps Shared Service delivery of multiple clients. Responsible for the end-to-end delivery of the projects and that includes managing the P & L, delivery excellence of team, Maintain high customer satisfaction.Avanade TI Service Line Capability Lead & Service Delivery lead reporting to Managing Director from August 2011 to Sept 2014Responsibilities:• For building strong capability team around Workplace, Messaging, Collaboration & private and public cloud technologies. • For managing trainings, competency assessment, Support for RFP responses, SME support to projects, supporting client visits. • Responsible to support staffing, forecasting and unit growth• Defining playbooks / reference architecture/IO Estimators for transformation and run pieces of work• Identifying the right certifications and help push individuals to take these certifications.• Managing Service delivery of APAC, NA, EALA clients. Responsible for the end-to-end delivery of the projects and that includes managing the profit and loss for the project delivery excellence of team, Maintain high customer satisfaction.Service Delivery Lead reporting to Managing Director from February 2010 to July 2011Responsibilities:• Managed Service delivery of a large UK Resources client. Responsible for the end-to-end delivery of the projects and that includes managing the profit and loss for the project delivery excellence of team, Maintain high customer satisfaction.• Manage Project Financials. Providing Budget & Forecast & meeting the same. Ensure People development at next and skip levels. Created Assets and support onsite-offshore processes.IT Operations lead & Project Manager reporting to Senior Manager from November 2006 to February 2010

• Headed IT Operations in multiple Software Development divisions of Scandent Group & led a team of 15 engineers. Responsible for end to end delivery of the project and ensure delivery excellence of team.• Responsible for Network, Systems, Vendor & Service Level Management and Procurement.• Handling Client presentations for setting up Development Center networks and communication links.Achievements:• Managed the project of IT infrastructure setup. User base of 1000. Transitioned several BPO process from Onsite to offshore. Implementation of Cisco VoIP solution.• Successfully assisted the company to obtain certifications ISO20K. Project Managed the Infrastructure deployment – Capacity of 400+ seats.

• Responsible for System Administration, streamlining policies and guidelines, Project & Account Management.• Lead a team of four members.