• Responsible for providing a 1st/2nd Line IT Support service: including technical support for faults with desktop PCs, printers and mobile devices.• Assisting in the development of call logging and escalation procedures and the production of regular reports on activity and outstanding requests• Creating and maintaining information within the knowledge base, FAQs and training manuals for use within the organisation, and actively participating in cross skilling and knowledge transfer activities• Mobile device management (Mobile Iron)• Working across multiple company and customer sites to provide call centre, desk side and floor walking support• Remote Support using tools such as DameWare, LANDesk, ZenWorks and SCCM remote control• Packaging applications and deployment using SCCM and Zenworks.• Managing Active Directory( Create AD Users, Permissions, Mailboxes, Distribution, Security Groups and general server Administration)

• Replacing parts as required.• Following diagrams and written instructions to repair a fault or set up a system.• Supporting the roll-out of new applications. • Setting up new users' local accounts and profiles and dealing with password issues.• Working continuously on a task until completion.• Prioritising and managing many cases at one time.• Establishing a good working relationship with customers.• Build & customised Computer Systems for clients, experienced in MS Windows.• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Talking clients through a series of actions over the telephone to help set up systems or resolve Issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

• Replenishing and restocking shelves, always ensuring high level of stock management efficiency. • Demonstrating resilience and ability to up sell products, consistently meeting KPIs set for adding more value to sales. • Prioritizing and managing many cases at one time.• Serving customers in a polite and professional manner. • Helping train new team members in key competencies and Management. • Developing feedback or complaints procedures for customers to use• Developing customer service procedures, policies and standards for the department• Keeping records of discussions or correspondence with customers• Handling customer complaints or any major incidents such as security issues or a customer being taken ill. • Communicating courteously with customers by telephone, email, letter and face to face