Kumar P. Email & Phone Number

• Responsible for providing a 1st/2nd Line IT Support service: including technical support for faults with desktop PCs, printers and mobile devices.
• Assisting in the development of call logging and escalation procedures and the production of regular reports on activity and outstanding requests
• Creating and maintaining information within the knowledge base, FAQs and training manuals for use within the organisation, and actively participating in cross skilling and knowledge transfer activities
• Mobile device management (Mobile Iron)
• Working across multiple company and customer sites to provide call centre, desk side and floor walking support
• Remote Support using tools such as DameWare, LANDesk, ZenWorks and SCCM remote control

• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' local accounts and profiles and dealing with password issues.
• Working continuously on a task until completion.
• Prioritising and managing many cases at one time.

Epsom

• Replenishing and restocking shelves, always ensuring high level of stock management efficiency.
• Demonstrating resilience and ability to up sell products, consistently meeting KPIs set for adding more value to sales.
• Prioritizing and managing many cases at one time.
• Serving customers in a polite and professional manner.
• Helping train new team members in key competencies and Management.
• Developing feedback or complaints procedures for customers to use