Enhanced organisational and communication skills through coursework and volunteer activities.Cultivated and maintained strategic relationships with clients.Ensured the accuracy and compliance of reviewed plans.Effectively delegated work to staff, setting clear priorities and goals.Coordinated collaborative efforts with members of various city teams.Utilized excellent verbal skills to engage customers in meaningful conversations and accurately determine their needs and requirements.Analyzed large sets of data, including facts, figures, and numerical analysis, to draw informed conclusions.Managed and delivered key business metrics, including Quality, Conversion, Adherence, Drop-offs, and Escalations.

Identified new process, determined gaps in existing processes. Spearheaded the implementation of a new customer engagement strategy.Developed formal plans for continuous improvement and measurement in terms of management goals and objectives, customer service delivery and customer relationships.Managed customer satisfaction programs like Voice of the Customer, Known Your Customer and closed-loop corrective action and best practices.Help mitigate and resolve data issue by analysing situation and implementing appropriate solutions.Implemented perfomances, quality and efficiency measures to achieve aggressive targets.Generate customer insights from process to feed it back into the product.