Heads the complete Operations of a very challenging customer with a full year revenue of around $100 M comprising of around 3200 FTE spread across various cities. Owns various critical deliverables & tracking like financial dashboards, billability tracking, project fund tracking … etc. Responsible for monthly & rolling quarter forecasting, fixed bid, T&M revenue management, Financial analysis and Resource Management

Donned multiple hats in a 500+ FTE account servicing for entertainment customer. SPOC for all demand and resource management interfacing with various leads and internal resourcing groups. Provided Project Management insights to couple of projects in red, came out with get well plan and ensured the project was put back on good track. Performed various operational activities like profitability analysis, facility move coordination, BCP coordination…etc. Also performed the roles of Innovation champion and Agile champion coordinating various activities with different stakeholders.

Managed a team of around 70 resources involving maintenance and production support activities. Coordinated various critical calls with customer and internal stakeholders and ensured timely delivery of various enhancements.

Managed a team of around 25 resources with complete responsibility of offshore delivery for a language conversion project in the Mainframe domain. This involved estimation and resource forecasting for projects, milestone tracking and issue resolution, project planning, quality adherence and resource management.

Managed a team of 6 Mainframe developers in a development project for a North America insurance client. Involved in estimation, development, testing & deployment support activities.

Served as onsite coordinator for a system testing project in a Mainframe development project for North America based insurance client. This role involved client liaising, onsite requirement gathering and coordinating the project activities from onsite.

Started the career as Mainframe developer in a maintenance project involving coding, bug-fixing, enhancement, adhoc and production support activities. Evolved as offshore team lead in the same engagement and managed the activities of the team of around 6 resources.