• Led a sales team covering a designated territory, resulting in a 20% increase in overall sales revenue. Devised effective sales strategies that led to the successful achievement of sales targets, surpassing expectations by 15%. Created a successful team of Current account managers in Hyderabad and Bangalore through recruitment within a stipulated budget and relevant profiling• Maintain strong relationships with key clients, resulting in a 25% growth in client retention and satisfaction. Ensure monitoring daily DSR and Daily balances. Ensuring timely training and development of all CAMS. Manage and grow a portfolio of business banking clients. Develop and implement strategies to attract and retain business clients. Ensure the financial success of clients.

Scale up customer base for the branch. Develop relationships with customers and working with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. Encapsulates the responsibility of customer sourcing and acquisitions of CASA and building relationships with key dealers and strategic partners

• Acquisition of new Preferred customers. Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers. Utilize the assigned sales resources (BDR or Contractual Executives or Asset Coordinator) for optimal sales support. Third-Party Products, Assets, Cards, etc. Develop and manage relationships with clients

• Day to day operation managing vault keys trade transactions customer requests and complain within TAT authorisation of transactions. Develop and implement standard operating procedures & policies for the team. Oversee the day-to-day operations of the Service Desk, including prioritizing and delegating tasks. Develop and implement service desk policies and procedures.• Monitor Service metrics to ensure that service level agreements are met. Ensure that Service Desk staff are providing timely and effective support. Report on service desk performance metrics. Drive continuous improvement initiatives. Manage service desk budget and resources. Develop training programs for service desk staff. Ensure proper documentation of service desk activities.

• Service banking operations and into relationship management. Resolve customer complaints and issues in a timely manner. Promote and educate customers about bank products and services. Maintain records of customer interactions and transactions. Collaborate with other departments to ensure customer satisfaction. Stay updated on bank policies, procedures, and regulations.

• Manage risk appetite of HNI & Retail Investors. Handle Portfolio & KYC of New & Existing Clients. Cross Sell 3rd Party Products such as TD, Mutual funds, PMS, Life & General insurance. Interact with HNI clients to promote various products and services. Keep an end-to-end relationship with clients as a relationship manager. Update clients regularly on new products in the market.