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Ritish Kumar is listed as Ops Manager @ Tatwa Technologies Ltd || Delivering Exceptional Customer Service || Expert in Optimizing Operations & Driving Efficiency based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ritish Kumar.
Ritish Kumar previously worked as Operations Manager at Tatwa Technologies Ltd and Assistant Manager at Idbi Intech Ltd. Ritish Kumar holds Zoology from Utkal University.
⭐ Results-driven BPO Manager with experience in optimizing business processes and managing high-performing teams. Adept at implementing innovative solutions to improve efficiency and client satisfaction. Committed to delivering exceptional service and achieving the ultimate operational goals.Over the last 6 years in the Mid Management role, I worked in different domain like Banking Inbound Voice, Customer Care Email, Collection [ Credit Monitoring- Payment reminder calls], Data Collection for Surveys, Outbound Sales (Tele sales for BankBazaar)✓Expertise: -• Operational Management: Overseeing daily operations and optimizing processes • Leadership: Managing and motivating teams, fostering a collaborative environment• Process Improvement: Identifying inefficiencies and implementing enhancements• Data Analysis: Using metrics to drive decisions and improve performance • Problem-Solving: Addressing and resolving operational challenges swiftly• Customer Experience: Enhancement (CSAT)• Performance Metrics: (KPI Tracking) • Client Relationship Management: Building and maintaining strong client partnerships• Quality Assurance: Ensuring high standards in service delivery• Training & Development: Designing and delivering training programs for staff.• Time Management: Prioritizing tasks and managing time effectively• Risk Management: Identifying and mitigating potential risks• Compliance: Ensuring adherence to regulations and company policies✓ Key Competencies and Skills:
A career timeline built from the work history available for this profile.
Bhubaneswar, Odisha, India
Process: Bank BazarProducts Handled: Credit Card Leads generations for Bank Bazaar⭐ Managing operations comprising of 120+ FTE, 5TLs & 1 AM.✔ Performance Management:Conducted regular reviews about KPI to identify improvement areas and develop actionable plans, enhancing overall team performance.✔Operations Supervision:Supervised staff to ensure compliance.
Kolkata, West Bengal, India
Process: Uco BankProducts Handled: Uco Bank Phone banking, Outbound & Email Services. Soft Payment Reminder Calls⭐Managing multiple location phone banking operations comprising of 75+ FTE, 5TLs & 1 QA.✔ SLA Management, Billing, Profitability, Client Relationships and business scalability
Kolkata, West Bengal, India
Process: Uco Bank & AnanyaProducts Handled: Uco Bank Phone Banking Customer service & Outbound Healthcare Campaign in the State Of Bihar.⭐Managing operations comprising of 60+ FTE, 3TLs & 1 QA✔ SLA Management, Billing, Profitability, Client Relationships, Survey Campaign for Govt Projects
Kolkata, West Bengal, India
Process: SBIProducts Handled: State Bank of India Phone Banking.⭐Managing 20+ FTE & Care bay (Quality BQ)✔ Maintain self KPI like AHT, Attrition, Shrinkage. Login Hour.✔ Ensure achieving Quality target based on the business requirement.✔ Ensure agents are delivering individual targets and KPI by review on a regular basis.✔ Monthly review and feedback.
Kolkata, West Bengal, India
Process: TTSL Docomo & UninorProducts Handled: Docomo Prepaid Process of Orissa circle. Earlier with Uninor Orissa Process.⭐Managing 25+ FTE✔ Maintain self KPI like AHT, Attrition, Shrinkage. Login Hour, CSAT, Quality.✔ Doing RTA as required.
Kolkata, West Bengal, India
Process: Aircel Pvt. Ltd.Products Handled: Handing Aircel Prepaid Process of West Bengal Circle.⭐Managing 20+ FTE✔ Maintain Team Leader self KPI like AHT, Attrition, Shrinkage. Login Hour, CSAT
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Ritish Kumar is listed as Ops Manager @ Tatwa Technologies Ltd || Delivering Exceptional Customer Service || Expert in Optimizing Operations & Driving Efficiency.
Ritish Kumar is based in Bengaluru, Karnataka, India.
Ritish Kumar has worked for Tatwa Technologies Ltd, Idbi Intech Ltd, Teleperformance, and Startek India.
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Ritish Kumar holds Zoology from Utkal University.
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