Vice President, Chief Information Officer
Chicago, Illinois, Us
Zoro is a wholly owned subsidiary of WW Grainger. Primarily responsible for leading IT and Business Analytics. As a member of Zoro’s Board led business strategy, partnerships, and M&A. Launched new revenue channels such as Zorocanada.com, marketplaces, mobile Pay On Google, and a Game App for marketing promotions. Improved onsite search, navigation, user experience, and moved to a responsive design for zoro.com. Integrated product recommendation engine, real-time targeting, and product reviews. Made significant improvements to conversion rates, time on site and bounce rates.Scaled-up technology team from 8 to 70+ engineers, product managers, DevOps and QA. Established an MVP delivery methodology, Agile process and IT controls for compliance and risk management. Built a team of 9 data scientists to handle quantitative and qualitative customer and market analysis. Scaled-up the technology platform to support higher transaction volume. Upgraded Financial, CRM and Master Data Management systems and rebuilt system interfaces. Continuously enhanced architecture to address deficiencies. Enhanced digital security and operational reliability of systems and infrastructure. Led the strategy team to flip zoro.com into a marketplace for MRO products. Developed the business case, plans for the proof-of-concept and secured funding from the Board. Recognized by The Chicago Tribune as a Top100 place to work in 2016.