Leadership:Advises the management on Effectiveness of training program and performance of trainers on the job in order to build strategies to promote organization drives and organization mission through employees & supports motivation of employees.Visionary:Ensures staff has sufficient & up-to-date information, looks to the future for change opportunities, interfaces between Management, Employees and other stake holders.Decision Making:Formulates policies and planning recommendations to the management, decides or guides courses of action in operations by staff / employees.Management:Oversees Training operations of the organization, implements plans and manages human / financial & physical resources where ever required.Personal Credibility:Uses personal credibility to influence outcomes beyond own business & functional area.Strategic Contributor:Can direct business in new and growth areas and motivate people to perform beyond their normal past demonstrated skills / levels.

•Training Need Assessment of the Corporate Clients as well as In-house•Fetching & Allocating Trainers as per the Training requirements in time for both associated Clients and Inhouse.•Selecting right Trainers, commercial negotiating with Freelancers and other Training Agencies.•Planning and Creating Training Proposals as well as Training Callanders•Preparing Training Budget based on the upcoming projects and TNA there on.•Developing Training Content as per the requirement, in coordination with the Training Team and the Beneficiary•Coordinating with Inhouse Trainers and Freelancers to accomplish Training requirements.•Monitoring ongoing Trainings and discussing as well as guiding Training Teams whenever required.•Responsible for entire DIS (Delivery Information System) in time•Organizing TOT for the inhouse Trainers for enhancing their skills and capabilities•Planning inhouse Technical and non-technical employee Trainings and conduction.•Conducting Inhouse activities for motivating and elevating work spirits•Coaching and Counselling for encouraging employees in learning and updating

Responsible for business planning, implementing & supervising, through various customer centric activities.✓Conducted meetings and direct interactions with students and parents.✓Developed various business models/schemes and monitoring their implementation.✓Performed statistical analysis of business growth.✓Responsible for overall city business and customer retention.✓Planned and implemented various customer service plans.✓Ensured QMS and after sales services.

Highlights✓Handled CGRS (Customer Grievance Redress Services).✓Involved in business planning, implementing & supervising, through various customer centric activities.✓Conducted meetings and direct interactions with students and parents.✓Responsible for overall city business and customer retention.✓Planned and implemented various customer service plans.✓Collaborated for the company for business enhancement keeping customer requirements in sight.✓Prepared customer centric strategies, planning with the other officers and looking after the implementation of the same properly.✓Lead a team of 11 staff including, Center In charge, Technical Supports, Business Supports, Faculties and sub staff.✓Developed Direct Markets.✓Responsible for collection recovery in the city.✓Prepared business strategies, planning with the Center Managers and looking after the implementation of the same properly.✓Handled overall city business and marketing activities.✓Involved in brand positioning.✓Collaborated with tie-ups for the company under enhancement.