Kumar Seeram Email & Phone Number

Torrance, Ca

•Configures desktops, identifies and classifies problems and finds and recommends solutions •Prioritizes work including requests for desktop setups, replacements, problem severity, outages, laptop setup and updates, smartphone updates. •Uses electronic support tools to provide remote assistance and record tickets.•Inform end users about outages and communicate procedures to end-users and document procedures and problem resolutions for application support.•Participate in team to… Show more •Configures desktops, identifies and classifies problems and finds and recommends solutions •Prioritizes work including requests for desktop setups, replacements, problem severity, outages, laptop setup and updates, smartphone updates. •Uses electronic support tools to provide remote assistance and record tickets.•Inform end users about outages and communicate procedures to end-users and document procedures and problem resolutions for application support.•Participate in team to deploy VoIP phones, voice network, and maintain phones system nationwide. Show less

• Directly supports a large population of Windows and Macintosh clients in a network and desktop troubleshooting capacity.• Analyzes, troubleshoots, and resolves routine application and desktop operating system problems ​ within established procedures and priority time frames.• Clearly and courteously communicates with internal customers over the phone and in person.• Processes, monitors, and prioritizes multiple customer problem tickets.• Handles… Show more • Directly supports a large population of Windows and Macintosh clients in a network and desktop troubleshooting capacity.• Analyzes, troubleshoots, and resolves routine application and desktop operating system problems ​ within established procedures and priority time frames.• Clearly and courteously communicates with internal customers over the phone and in person.• Processes, monitors, and prioritizes multiple customer problem tickets.• Handles the support of user access management functions (creation, deletion and control) in​Windows Active Directory.• Performs limited network administration for Windows services (e.g. OS installation, account​management, email support). Show less

Provide desktop support for 250 end users and over 700 retail stores.

* Analyzes and documents products' ability to meet user, functional, and technical requirements.* Experience with Cisco Call Manager, IPCC and Unity Enterprise application configuration, administration, and scripting. * Troubleshoot and install PC (Dell, IBM, and HP) hardware/software, Windows 2003, XP and MS Office in a networked environment.* Troubleshoot and install Mac OS X (Leopard, Tiger and Panther) HW \ SW; configure ip address and printers in a networked environment. *… Show more * Analyzes and documents products' ability to meet user, functional, and technical requirements.* Experience with Cisco Call Manager, IPCC and Unity Enterprise application configuration, administration, and scripting. * Troubleshoot and install PC (Dell, IBM, and HP) hardware/software, Windows 2003, XP and MS Office in a networked environment.* Troubleshoot and install Mac OS X (Leopard, Tiger and Panther) HW \ SW; configure ip address and printers in a networked environment. * Install, configure and troubleshoot JDE Client Access AS400.* Installs software in support of business applications; prepares hardware and software specifications for procurement.* Maintain, configure or troubleshoot network systems remotely or travel to various offsite locations in the United States.* Provide and maintain effective and professional relationship with other departments and management. Show less

Install and configure 2wire Home Portal network.* Configure diverse computers for different ISP’s (AOL, EarthLink and Road Runner).* Install/remove converters and add outlets as required for broadband cable modem.* Communicate orally with customers and co-workers effectively.

Install components such as modems, cords, splitter, and Ethernet NIC, routers and jacks.* Configure WAN and LAN on DSL routers, switches, and hubs.* Demonstrate and explain service to customer, make recommendations for improvement.* Troubleshoot wiring and computer equipment to locate source, repair/replace faulty components.

Bachelor Of Science, Technical Management, Minor In Networking

Activities and Societies: Dean's List with 3.5 GPA

Associated Of Science, Computer Information Systems