Kumar Senthil Email & Phone Number

Chennai Area, India

Maintain high performing Application service support functions. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activitiesManage technology deployment, work with the TM leadership and accounts to ensure the best and latest technology solutions are being adopted by the business, ensure robust deployment programmers, appropriate training and maintenanceSupport the selection and retention of top talent into the TM business by working closely with the MD, TM leadership and HR on protocols Drive effective performance management by working with the TM leadership to ensure team goals are aligned to the business strategy and client delivery obligations.Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and another electronic medium.Develop and delivery training as related to specific Yardi application and business process including preparation of materials, agenda, exercises, and test data required. Communicate with business users for requirement gathering for Yardi/MRI Software development. Provide functional and technical support to Yardi/MRI Real Estate Software. Provide estimates and deliver the work as per project timelines. Provide training to business users for Real Estate Software’s Yardi Voyager/ MRI Software Provide Yardi client support & technical issue resolution via Ticket System/Portal, E-Mail, phone a Conduct Yardi training and meetings via calls, screen sharing, video conferencing and Skype. Properly document client requests and resolutions in ticket system. Traffic prioritize and route client requests to other internal and external resources. Review time reports from resources that have provided services on assigned tasks. Manage the Ticket System toolset for reports, requests, and system data.

Chennai Area, India

>Conduct business needs analysis against existing technology and supporting processes to determine technology needs #YARDI>Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance #YARDI>Perform modeling of business and system processes based on findings through use-case scenarios, workflow diagrams, functional specifications and data models #YARDI>Ability to manage multiple projects simultaneously and under pressure and Strong attention to detail and focus on task completion #YARDI>Experience in Yardi integration methodologies and able to translate business process into detailed functional specifications #YARDI>Extract data from Yardi for interfacing into other real estate software systems #YARDI>Apply techniques to identify issues and work with the project team leads to coordinate and implement mitigation plans.#YARDI>Assemble detailed data mappings between application stack systems for the integration layer of Yardi and other systems>Be self-led. Monitor your assigned activities and tasks to ensure project remains on schedule and within approved scope/budget. Ask questions and manage time #YARDI

Chennai

Responsibility for meeting operational and business goalsDriving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goalsManaging stakeholder communication across multiple lines of business on operational milestones, process changes and escalationsEnsuring high quality standards for interviewing and hiring employees at all levels of the organization.Resolving production issues with analysis of work flow issues ,utilized techniques & quality assuranceDrive implementation of key operational excellence concepts such as lean, Kaizen, six sigma in order to ensure continuous and lasting change.Experienced in performing the following tests: Functional Test, Installation Test, and Site Acceptance Test.Excellent analytical skills for understanding and developing system workflows, computing and verifying Software Metrics and well suited for communicating with both technical and non-technical professionals.

Chennai

Designation: Operation ManagerSpan : 50+ executives, 2,Asst Manager &4 Team Leads and 6 Senior AccountsProcess: Mutual Reconciliation & Fund Accounting (Pre NAV Calculation) To work as member of Management Team and responsible for client interface.  Manage the client relationship and ensure full compliance with contract requirements. Develop & sustain relationships with customers with a view to pro-actively enhance customer service levels & resolves service issue.  Ensuring SLA/ Targets (Revenue, Contacts, Conversions, Average Revenue per Contact)/TAT. Set and meet performance targets of speed, quality and efficiency and plans areas of improvement. To continuously review and redefine processes to increase quality levels and reduce costs. Direct the forecasting and scheduling of daily workforce. Responsible for employee development activities like coaching, counseling, team building and Motivation. Responsibility of taking care of teams RCSA,SAS & ARR audit of the team on timely basis. Responsible for providing a full range of fund accounting services to clients, including NAV Preparation for 103 Mutual funds.Process Involves. Bookkeeping of Investor transactions – subscriptions, redemptions, transfers, documents & Capstock activities. Reconciliation of daily Cash, Positions, Cost reconciliation, and Realized gain or loss for their clients Posting of trades involving Equities, Options, futures, FX spots, Forwards & Corporate action... Calculating P&L Allocations, Accruals, Admin and Management Fee Calculations and NAV Reporting.  Responsible of Validating the pre NAV calculation

Bangalore

 Responsible for providing a full range of fund accounting services to clients, including NAV preparation for 25 Hedge funds and handling people of 10. Responsible for tracking multiple iterations of NAV, from estimates through to final Reviewing verifying security pricing, performing cash, security position reconciliations , Valuations and pricing Bookkeeping of Investor transactions – subscriptions, redemptions, transfers, documents. Reconciliation of daily Cash, Positions, Cost reconciliation and Realized gain or loss for Pershing and their clients Posting of trades involving Equities, Options, futures, FX spots, Forwards & Corporate action... Calculating P&L Allocations, Accruals, Admin and Management Fee Calculations and NAV Reporting Interacting with the clients, managers and brokers to migrate processes Assist Associate Manager/Manager of department in supervising the workflow of the group. Generating production report for the Management and on-shore people.

Process: Portfolio Management (Investment Banking).Responsible for the meting SLA for Mutual Fund Balancing and cash management.Reconciliation of daily Cash, Positions, Cost reconciliation and Realized gain or loss for Pershing and their clients.Resolving all trading related breaks ex differed sales charge, LOI adj, exchange difference, purchase difference, booked in error account, redemption difference.Resolving all corporate action breaks as stock splits, Reverse stock splits, Mergers, Spin off, name change and Cusip changeResolving all transfer related breaks as ACAT transfer, non-acat transfer, transfer between internal dealer accounts.Interacting with NSCC incase of broker/dealer change.Regular interactions with Onshore counter parts in solving the operational break outsReviewing the production of the team on a daily bases and deliver to on-shore people. Preparing score card and metrics for the team and submit to concern department.

Chennai Area, India

Process: Hedge Fund Reconciliation & Accounting. Responsible for the meting SLA for Fund Reconciliation & Fund Accounting for 33 Hedge fundsReconciliation of daily Cash, Position ,Cost , Realized gain or loss , Market value and Gross NAV between multiple prime brokers and accounting records for multiple currencies Posting of trades involving Equities, Options, futures, FX spots, Forwards & Corporate action...Posting of income & expenses to accounting system To maintain a relationship with the client managers to resolve operational issues Build a system of monitoring which ensures that all reconciliation jobs which get submitted to the clients are reviewed before they are sent Ensure proper storing and easy retrieval of records Process ownership of various applications and internal process such as e-mail management, reporting, call distribution and response, client service.

Chennai Area, India

Customer satisfaction towards Airtel services I have analyzed the customer satisfaction level Project M.B.A. (Mini Project) Customer Lucas TVS. Period One Month. Description Title: Inventory Management.Day to day activities of Inventory management in Lucas T.V.S