• Generate sales through excellent customer service.• Hit daily, weekly, and monthly sales targets including ratio of add-ons or extras.• Understanding and promoting company programs.• Meeting or exceeding sales goals.• Thorough product knowledge.

Conducted sales meetings with potential clients for the sale of frozen beverage machines • Attended service calls for the repair and replacement of warranty units • Demonstrated products at trade shows and for various potential customers • Sourced leads and telephoned new leads for future business

Maintained all file records on computerized system • Outbound calls per day average was about 200 calls • Managed portfolios of delinquent accounts, recovering 75% of accounts assigned • Showed excellent communication, negotiation, and selling skills in order to recoverdelinquent accounts from consumers • Collected over $50,000 on a monthly basis • Managed irate clients, and work effectively with diverse individuals and groups • Trained, oversaw new hires and assisted on difficult calls

Developed and implemented the Security Policy at NRG. This included the training of all staff in conflict resolution, negotiation, communications and deposit procedures. • Responsible for co-ordination and security of over $1Million per year in Company Revenues. • Lead Police Liaison officer responsible for co-ordination of joint activities on behalf of NRG and Halton Regional Police. This has included the development of Security Policy, Youth Crime investigations and efforts to eliminate underage drinking in the Region. • Spearhead and Senior Administrative Officer for the NRG Neighborhood Committee. This Committee deals with public issues stemming from operation of the club. Including issues relating to parking, waste, noise violations and liquor control. • Senior Communications Officer responsible for co-ordination of communications between external/ internal door staff and Police.