• Responsible for import of fresh fruits from all across the world and deliver them to the company’s warehouses.• Coordination with Producers/Exporters, Shipping lines and Clearing agents for smooth delivery of goods.• Assisting suppliers with documentation requirements and necessary amendments in documents to facilitate and ensure timely clearance of goods from customs.• Strategising orders and shipments planning to save the time and cost.• Close coordination with clearing agents to fulfil documentation requirements and negotiation on clearance charges.• Upfront correspondence with shipping lines regarding in-transit delays, in-transit temperature data-logs, cross-stuffing of containers and damages with delivered cargo.• Maintaining high standard and professional communications with the shippers and producers.• Generating and arranging required letters & declarations for the involved authorities.• Arranging joint surveys, third party surveys for the received goods.• Filing bill of entry’s and ensure timely delivery of goods.

• Responsible for end to end pick-up and delivery of goods from manufacturer’s warehouse to company’s warehouse.• Arranging quotations and negotiating with forwarders on the involved charges. • Close coordination with clearing agents for the documentation requirements and negotiation for involved charges for clearance.• Efficient coordination with manufacturers and suppliers for involved documentation and timely arrangement of goods for pick-up.• Coordination with warehouse team about the arrivals and conditions of the received goods.• Filing of bill of entry’s and ensure timely clearance of goods from customs.• Sourcing raw material from all over the world, gathering product specifications and certificate of analysis, comparing with the desired specifications and arranging samples.• Generating and arranging necessary letters and declarations for the involved authorities.• Coordinated as a bridge between company and suppliers for all kinds of inquiries and requirements, from requesting technical and commercial product details to arranging samples and to customise specifications to met the demands of the customers.

• Establishing and maintaining healthy business relationships with the corporate clients.• Retaining customers through resolving technical and billing issues and ensure the facilitation of better services.• Presenting monthly/quarterly reviews, creating detailed presentations for all the allocated accounts portraying account management from delivery/operations, projects, improvement plans and recommendations.• Customer visits to ensure strong relationship building and addressing the queries/requests/issues through various modes of communication.• Generating Invoices and Purchase orders as per offered/revised packages.• Handling service renewals and negotiations.• Active coordination as a key account manager with the customers and cross functions.• Proficient in operating BMS (Billing Management System).

• Responsible for International marketing and sales.• Responsible for handling International tender and procurement related queries and resolving them at the earliest.• Trained for using CRM System.• Establishing and maintaining healthy business relationships as key account manager for the customers.• Generating PO’s, Invoices and handling service upgrades and renewals.