Kumar Shubham Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

-Evaluated current processes to develop improvement plans.-Restructured procedures by coordinating with the Operations Manager to create and execute projects.-Reviewed internal systems and organized training plans to avoid perpetual problems.

Bengaluru, Karnataka, India

-Provided regular updates to team leadership on quality metrics, communicating consistency.-Partnered with management to create, develop and implement quality initiatives, resulting in revenue increment.-Monitored inbound and outbound calls made by employees to provide constructive feedback

Bangalore

-Administered numerous internal surveys and tabulated results to increase visibility.-Partnered with management to create, develop and implement quality initiatives, resulting in the creation of a new SOP.-Created and revised procedures, checklists, and job aids to reduce error disputes by a significant percentage.-Used excel to create presentations, flowcharts, and graphs toprepare for various meetings.

Bangalore

-Developed and maintained quality assurance proceduredocumentation.-Compiled and distributed weekly feedback to team leaders andmanagers to improve service time and quality while increasingproductivity.-Monitored inbound and outbound calls made by organizationemployees to provide constructive feedback