Kumar Smit Email & Phone Number

Pune, Maharashtra, India

• Led and managed end-to-end ICERTIS product implementations for enterprise clients, ensuring project success in planning, execution, financials, and client relations.• Played a pivotal role in developing and nurturing internal consulting expertise within the Professional Services division, contributing to enhanced service delivery.• Collaborated closely with business stakeholders to devise optimal solutions that aligned with implementation objectives within defined parameters of scope, schedule, and resources.• Directed system configuration and deployment efforts across multiple engagements, ensuring seamless execution and alignment with project goals.• Contributed to the evolution of the ICERTIS product roadmap by synthesizing insights from customer feedback and implementation experiences.• Demonstrated expertise in leading three full life cycle enterprise application implementations, assuming roles of project manager or project lead.• Displayed agility in interpreting data trends and patterns, employing innovative thinking to devise effective strategies and actions for achieving predefined objectives.

• Led stakeholder collaboration and facilitated workshops to gather functional requirements, ensuring alignment with business objectives and strategic goals, resulting in a 20% increase in customer satisfaction (CSAT) score.• Streamlined coordination and implemented efficient processes for test environment setup, leading to a 15% reduction in User Acceptance Testing (UAT) cycle time.• Managed an offshore project team of 7+ resources to deliver a custom software solution (OM, PO, INV, WMS), achieving a 90% productivity increase and a 10% reduction in manual errors.• Improved project timelines by 5% through enhanced alignment and clarity of expectations using project charter, review meetings, and stage gate documents.• Mentored Business Analysts in an agile methodology, guiding them in translating Product Roadmap features into Solution Design, User Acceptance Criteria, and User Stories.

Pune, Maharashtra, India

• Gathered and analyzed functional requirements, translating them into technical specifications for development support.• Supported coordination in testing, deployment, and project transitions, ensuring timely deliverables.• Managed project teams, providing guidance to junior resources and fostering a collaborative environment.• Played a key role in project planning, estimation, and successful execution, actively engaging in client meetings to understand requirements and provide valuable insights.

Mumbai, Maharashtra, India

• The Students’ Activity Forum (SAF) has been a platform created for the students to celebrate the non-academic benefits of being in a B-School.• Roles/Responsibilities:• To provide a diverse environment to SIMSR students apart from the planned academic schedule. • To make students more active in non-academic activities. • To provide the students with opportunities to learn various extra-curricular activities by organizing workshops.• To organise and carry out various cultural events and activities on campus. • Initiating and managing various on-campus activities and brand building outside the campus develop strong managerial and networking skills among its members. • SAF also teaches how to handle emergencies and develop decision making.

Mumbai Area, India

Worked as an intern wherein handles responsibilities such as,• Directly interacted with customers and gained insights on the purchase patterns of various segments and the buying behavior which catered to the primary research of the Indian retail industry• Worked on the modern retail outlet floor and engaged with customers to increase their basket size and helped increase sales of the store• Worked on the backend operations of the retail outlet and got to know the ins and outs about the operation of a retail outlet• Worked towards customer satisfaction and aided to the Mission Happiness by Pantaloons

Pune Area, India

• Proficient in project management methodologies, including project charter, design approval process, and tracking project activities.• Successfully led and assigned tasks to team members, optimizing team productivity, and achieving project goals.• Implemented operational processes, defining roles, objectives, strategies, and goals, resulting in improved service delivery to existing clients.• Proactively identified and resolved project impediments, ensuring smooth progress and on-time project completion.• Managed site inspection, installation, and post-sales support, strengthening customer relationships and enhancing overall customer satisfaction.

Master Of Business Administration - Mba, Marketing

Activities and Societies: Student's Activity Forum Results-driven professional with an MBA in Marketing and a formidable background.

Bachelor Of Technology - Btech, Electronics & Instrumentation Engineering

Activities and Societies: Student Council Dedicated and accomplished B.Tech. graduate with expertise in Electronics & Instrumentation.