Kumar Thapa Email & Phone Number

Kigali, Kigali City, Rw

Abu Dhabi, United Arab Emirates

Abu Dhabi

Supervising and managing the front office department to ensure high quality, consistent and personalized experience for all our guests and patrons of the Hotel, and coordination with all other departments of the hotel thereby contributing to and supporting the reputation of our hotel.* Ensuring employees are offering exceptional customer service* Interviewing and hiring the team members.* Making sure guests are happy with the service and products* Delegating duties* Helping to implement store policies* Routing sales productivity reports to staff* Motivating employees* Conducting the Monthly departmental meeting on a regular basis and discussing the targets.* Conducting the Performance Management for the team and nominating them for the AOM.* Managing store cleanliness and organization* Dealing with customer complaints and issues.

United Arab Emirates

Working as a Front office Supervisor.  Managing daily front office operations.  Overlooking functioning of other departments such as Service Express and Concierge so as to ensure the hotel runs smoothly.  Ensuring guest satisfaction, blocking of rooms and monitoring VIP movements.⬥ Handling the hotel during night shift (performing the duties and responsibilities of Night Manager).⬥ Running the night audit for the day. Entertaining the guests and collecting feedback. Provide training to the staff as per the training calendar. Tracking and ensuring that the department is on line with the company specified performance indicators. Addressing the grievances of staff and guiding them to ensure staff satisfaction is always high.  Divide tasks to associates, assign work stations, check foreign exchange rate, follow ups with housekeeping regarding rooms,, check in Group Master Folio and verify posting, tally EDC report with the Opera generated report were some of my basic duties as a supervisor. Monitoring and blocking of SPG guests and VIP guests. Liaising with other departments to ensure smooth hotel operations.  Ensure up selling program is driven rigorously within the front office and we achieve incremental revenue assigned as per month. Prepared & maintained the training calendar for the department. Taking proper care of department indenting and managing stock as required. Training the new associates.Major Attainments:* Trainer of the 2nd Quarter for the year 2017. * Trainer of the year 2016.* Supervisor of the 2nd Quarter for the year 2016.* Trainer of the 3rd Quarter for the year 2016.

Hyderabad Area, India

 Managing daily front office operations.  Overlooking functioning of other departments such as Service Express and Concierge so as to ensure the hotel runs smoothly.  Ensuring guest satisfaction, blocking of rooms and monitoring VIP movements. Ensuring that the in-car check in folder is made and delivered to concierge at least before 2hours of guest’s arrival at the airport. Entertaining the guests and collecting feedback. Provide training to the staff as per the training calendar. Tracking and ensuring that the department is on line with the company specified performance indicators. Addressing the grievances of staff and guiding them to ensure staff satisfaction is always high.  Divide tasks to associates, assign work stations, check foreign exchange rate, follow ups with housekeeping regarding rooms,, check in Group Master Folio and verify posting, tally EDC report with the Opera generated report were some of my basic duties as a supervisor. Monitoring and blocking of SPG guests and VIP guests. Liaising with other departments to ensure smooth hotel operations.  Ensure up selling program is driven rigorously within the front office and we achieve incremental revenue assigned as per month. Prepared & maintained the training calendar for the department. Taking proper care of department indenting and managing stock as required. Training the new associates.Major Attainments Highest SPG enroller for the hotel. Successful in increasing the room revenue of the hotel by personally leading the Upsell process. Contribution towards the UNICEF collection by doing various activities.

Hyderabad Area, India

 Managing daily front office operations.  Drive accommodation revenue. Ensuring guest satisfaction, blocking of rooms and monitoring VIP movements. Entertaining the guests and collecting feedback; doing performance appraisal for the staff. Provide training to the new staff as per the training calendar. Preparing the monthly reports.  Assist duty manager in night audit and in making daily reports. Ensuring the staff adheres to the prescribed grooming and hygiene standards. Taking proper care of department indenting and managing stock as required. Training the new associates.Major Attainments Prepared & maintained the training calendar for the department. Successful in increasing the room revenue by personally driving the up sell process and by effective departure control. Played the lead role in process improvement team and cross functional team of the hotel. Successful in increasing SPG enrollments and Unicef Contribution and Instant Awards. Was a part of the team which introduced Express check – out for the in-house guests.

Hyderabad Area, India

 Managing daily front office operations.  Drive accommodation revenue. Ensuring guest satisfaction, blocking of rooms and monitoring VIP movements. Entertaining the guests and collecting feedback; doing performance appraisal for the staff. Provide training to the new staff as per the training calendar. Preparing the monthly reports.  Assist duty manager in night audit and in making daily reports. Ensuring the staff adheres to the prescribed grooming and hygiene standardsMajor Attainments Prepared & maintained the training calendar for the department. Successful in increasing the room revenue by personally driving the up sell process and by effective departure control. Played the lead role in process improvement team and cross functional team of the hotel. Successful in increasing SPG enrollments and Unicef Contribution and Instant Awards. Was a part of the team which introduced in-car check in of repeat and VIP guests.

Hyderabad Area, India

Front Office Management, A

Hotelschool The Hague Academy (HTHA) is a subsidiary company of Hotelschool The Hague, one of the oldest and most renowned hotel.

Bachelor Of Science (B.Sc.) In Hospitality And Hotel Administration, Hotel/Motel Administration/Management

High School, High School