Kumar Vineet Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting for U.S, Gurugram and Chennai Business units. Responsible for Billing, Invoicing for all Projects Monthly HC reconciliation for Billable / Buffer resource. Checking on overall Shrinkage/attrition for all projects. Build Plans and responsible for employee engagement activities. Monthly Audit of OT and EXM for projects. Build strategies to meet near term and future staffing requirements and also meet the budget goals of the business. Daily Monitor all required KPIs effectively to ensure they meet their targets. Manage MIS team with process metrics and reports. Managing Analytics team for analytics related to process and backend activities. Drive reliability and ongoing improvement through collaboration and process transparency. Track and Manage the P&L for aligned portfolio for all Business Units. Support/drive transitioning of new clients. Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services Work on creating a pipeline of resources to cater to growth in existing accounts as well as new on-boarding new clients.

Gurugram, Haryana, India

Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting for U.S, Gurugram and Chennai Business units. Build strategies to meet near term and future staffing requirements and also meet the budget goals of the business. Daily Monitor all required KPIs effectively to ensure they meet their targets. Manage MIS team with process metrics and reports. Managing Analytics team for analytics related to process and backend activities. Drive reliability and ongoing improvement through collaboration and process transparency. Track and Manage the P&L for aligned portfolio for all Business Units. Support/drive transitioning of new clients. Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services Work on creating a pipeline of resources to cater to growth in existing accounts as well as new on-boarding new clients.

Noida, Uttar Pradesh, India

Deployment Project of Workpuls employee monitoring tool and publishing dashboards and Analytics Using Tableau and Power BI, doing 5S on Activ Trak employee monitoring software. Preparing Daily, Weekly, Monthly Dashboards and performing Analytics using Tableau. Giving insight to VP and HR using power BI to connect and pull data and prepare dashboard from MS Dynamics CRM. Taking Technical round and hiring new Data Analyst for different domains within Organization.

Gurgaon, Haryana, India

 Handled the Work flow, Analytics and MIS Reporting profiles for Resideo India and US. As a Project Lead – WFM I am responsible for Forecasting, Scheduling, Break management, Intra-day Adjustments, and Adherence etc. of the process. Need to do Real-time monitoring and Analysis to check SL for the process. Responsible for Metric Reports like Daily Reports, Weekly Reports, Monthly Reports, Schedule Adherence Reports etc. which are client based reports and are published to clients with detailed Analytics. Aligned with HR team to provide Analytical support and other HR activities like AOP planning, attrition data, hiring data and SBU wise employee data analysis. Monthly Operations Review (MOR) and Skip meets with Sr. Director. Providing inputs and creating Executive Dashboards for monthly and Annual Business Reviews.

Gurgaon, India

Data analytics using Python, R and tableau. M.I.S Reporting, Managing the workforce to meet the Service Level of the Process etcCurrently using NICE IEX WFM platform.working on modules like Forecasting, scheduling,Break Management,RTA,TOM etc

New Delhi Area, India

M.I.S Reporting, Managing the workforce to meet the Service Level of the Process etc

New Delhi Area, India

audit calls,floor support,take calls etc

troubleshoot technical queries regarding Tv,Telephone and BroadBand for Virgin Media Customers,UK

Post Graduate Diploma, Data Science And Business Analytics

Bachelor In Business Managemet, Market Research,Business Law Etc

Diploma - Electronics And Telecommunication Engineering, Electronics And Telecommunication Engineering