Operations & Sales Management• Handling 7500+ guarding staff and 1500+ Facility staff deployed PAN India across 5 branches located at Telangana, Andhra Pradesh, Chennai, NCR & Bangalore. • Responsible for Seamless flow of Policies & Procedures. • Ensuring client relation is well maintained professionally. • Ensuring all the statutory requirements are met as per the governance of Minimum Wages act, ESI, EPF, LWF & PT. And ensuring the audits are successful without any Non… Show more Operations & Sales Management• Handling 7500+ guarding staff and 1500+ Facility staff deployed PAN India across 5 branches located at Telangana, Andhra Pradesh, Chennai, NCR & Bangalore. • Responsible for Seamless flow of Policies & Procedures. • Ensuring client relation is well maintained professionally. • Ensuring all the statutory requirements are met as per the governance of Minimum Wages act, ESI, EPF, LWF & PT. And ensuring the audits are successful without any Non Compliances. • Responsible for business growth in PAN India and Profit growth. • Liaison with Police, Industry partners and all emergency services as part of business liaison requirements. And also updating forecast information which pertaining to emergencies or location based alerts to all heads of Business operators as part of BCP. Achievements• Improved the business 3 times from my inception. • On boarded the good brands and maintained the existing clientele.• Awarded the employee of the Quarter for 2 consecutives. • Implemented the best practices of the industry and gained many compliments from the business partners. Show less

Operations Management• Supporting formulation and execution of the overall strategy, generating key metrics and preparing reports on branch and Hub performance, Implementing initiatives/ projects to improve branch performance.• Handling 16500+ guarding staff deployed at various sites for floor & escort duties, across 5 branches in Telangana and 2 in Andhra Pradesh. And Handling 150 operations support staff all over the Hub. • Implementing Security Policies & Procedures as per the… Show more Operations Management• Supporting formulation and execution of the overall strategy, generating key metrics and preparing reports on branch and Hub performance, Implementing initiatives/ projects to improve branch performance.• Handling 16500+ guarding staff deployed at various sites for floor & escort duties, across 5 branches in Telangana and 2 in Andhra Pradesh. And Handling 150 operations support staff all over the Hub. • Implementing Security Policies & Procedures as per the specific client’s policies. • Ensuring to carry out physical security operations while upholding the leadership principles of every client. • Ensuring guarding staffs grievances are adhered timely and pay outs are as per the statutory guidelines. • Ensuring all the statutory requirements are met as per the governance of Minimum Wages act, ESI, EPF, LWF & PT. And ensuring the audits are successful without any Non Compliances. • Investigating incidents of theft, missing, loss of client property and sharing the reports to respective clients for duly closures. Analyzing the root cause for the incidents and initiating mitigation measures. • Handles various incidents such as medical, site specific and ensuring clients are provided timely service. • Undertaking Site Risk Assessment Audits and ensuring the observations are closed. Reviewing crisis/ incident management plans from time to time. • Carrying out site assessment for envisaging the security & safety requirements for special events (indoor/ outdoor) and provide executive protection as required. • Develop and compile post orders to ensure security posture of assigned sites. • Promote awareness within the team on safe working procedures. Contribute to development of safe work procedures.• Handle any escalations/ operational issues and ensure the established resolution mechanism is followed.• Establish quality parameters in consultation with Quality Manager to maintain consistently high quality service levels Show less

Operations Management• Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.• Revise and develop processes to strengthen the current Security Operations Framework.• Review policies and highlight the challenges in managing SLAs.• Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements.• Responsible for team & client management, overall use of resources… Show more Operations Management• Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives.• Revise and develop processes to strengthen the current Security Operations Framework.• Review policies and highlight the challenges in managing SLAs.• Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements.• Responsible for team & client management, overall use of resources and initiation of corrective action where required for SOC.• Ensuring to follow the guidelines as per PSARA.• Generating reports, dashboards, metrics for SOC operations and presentation to leadership team & clients.• Co-ordination with stakeholders, build and maintain positive working relationships.• Routinely engage with cross functional teams to evaluate SOC’s ability to meet stakeholder needs.• Evaluate existing technical capabilities and systems and identify opportunities for improvement.• Oversee training and exercises to ensure SOC team proficiency, conduct after-action reviews to identify lessons learned and best practices.• Work closely with client Security Leadership to identify implement process changes, improvements and efficiencies and ensure solid security practices.• Develop communication channels with technology owners and the business to evangelize the evolving threat landscape.• Ensuring generation and monitoring of MIS. And database management on ERP.• Ensuring all aspects of compliance is fulfilled and audits are successful with derived percentage.• Regular liaising with corporate for updates and developments.• Ensuring growth through profitable business.• Effectively maintain and strengthen relationships with clients.• New and Lateral business increase.• Renewal of the contracts or retentions.• Determining budgets for sales.• Drawing up the annual plan and annual goals for the sales department. Show less

Management responsibility:• Profound experience in managing direct customer contact, employee relations in a high-volume operation with exposure to business models, budget and P&L review.• Deep knowledge and understanding of company's principles, policies, procedures and standards.• Exceptional ability to exercise sound judgment to make effective decisions. Profound ability to provide direction and support to a large number of staff.• Strong organizational and analytical… Show more Management responsibility:• Profound experience in managing direct customer contact, employee relations in a high-volume operation with exposure to business models, budget and P&L review.• Deep knowledge and understanding of company's principles, policies, procedures and standards.• Exceptional ability to exercise sound judgment to make effective decisions. Profound ability to provide direction and support to a large number of staff.• Strong organizational and analytical skills to track all appropriate operational measures and to analyze and forecast operational performance results.• Maintain monthly reports and prepare KPI’s for management.• Partner with corporate sales and marketing functions to develop sales, long-range sales objectives and marketing plans for the location.• Complete task in handling resale of vehicles which involves pricing, negotiations and ownership transfer.• Build and maintain professional relationships with local business organizations and government agencies to enhance organizational goals.• Maintained brand identity throughout the operation.• Ensured all marketing programs are delivered completely and effectively throughout the location.• Delegated responsibilities to the sales staff by empowered them to make decisions.• Maintained a neat, clean and efficient work environment at all times.Revenue Management• Fleet Tariff Management.• Accounting – initiating additional Business from existing Clients to increase revenue.• Debt recovery control.• Process re-engineering with an objective to save on Operational costs while ensuring Quality in Service.Business responsibilities:• Lead the department to work out the annual sales plan and the budget plan. Coordinate the marketing plan and the sales plan. Control the implementation of the plans and make adjustment when necessary. Show less

Operations Manager Operations Management • Implementing standards of performance, policies & procedures and makes changes as necessary• Customer Service and Client Relationship Management• Event Management• Hiring, Training and Performance Management of support staff• Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.• Generating new business both in face to face meetings and over the phone.• Leading Office… Show more Operations Manager Operations Management • Implementing standards of performance, policies & procedures and makes changes as necessary• Customer Service and Client Relationship Management• Event Management• Hiring, Training and Performance Management of support staff• Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.• Generating new business both in face to face meetings and over the phone.• Leading Office Administration and supporting the HR team- client and Staff communication, Appraisals and Leave management.• Additional:o Administrative responsibilities: Renewal of the infrastructure contracts; office maintenance; approvals & issue of LPO’s, Renewal of Insurance policy, Insurance card issuance and coordination and any communication with the Insurance companyo SAP Database development and setup & installation as CAR per rental requirement and data updateo Office renovation and expansion, all paper workso Acquiring new office Revenue Management • Fleet Tariff Management• Account Mining – initiating additional Business from existing Clients to boost revenue• Post rental service management• Debt recovery control• Process re-engineering with an objective to save on Operational costs while ensuring Quality in Service Vendor Management • Acquiring quotes, cost negotiations, approvals and payments.• Vendor Agreement review and signoffs• Vendor On-boarding• Vendor SLA review and management• Regular Vendor meetings to ensure Vendor satisfaction and continuity Show less

• Ramp functions as per DGCA and BCAS rules and regulations• Ensuring workflow efficiencies, customer service excellence, and quality assurance• Co-ordination with Government agencies for effective airport handling and Infrastructure planning• Conduct internal audits for Service Quality• Played a vital role in ISO certification at Hyderabad airport• Successful setup of the Kingfisher Airlines Ramp unit at Hyderabad Airport• Hiring, Training and Coaching Supervisors and… Show more • Ramp functions as per DGCA and BCAS rules and regulations• Ensuring workflow efficiencies, customer service excellence, and quality assurance• Co-ordination with Government agencies for effective airport handling and Infrastructure planning• Conduct internal audits for Service Quality• Played a vital role in ISO certification at Hyderabad airport• Successful setup of the Kingfisher Airlines Ramp unit at Hyderabad Airport• Hiring, Training and Coaching Supervisors and Agents to ensure exceptional Customer Service at Hyderabad Airport Show less

• Leading Customer Service and Experience at the Hyderabad Airport along with a team of 35 agents• Hiring, Training and Coaching the staff to ensure optimum level of performance and employee morale• Performance Management including the Annual Appraisals of the staff• Daily/Weekly performance reporting MIS of Customer reviews and Duty Manager reviews• Proactive anticipation of Customer Needs and taking steps to resolve any Customer conflicts ensuring high levels of Customer… Show more • Leading Customer Service and Experience at the Hyderabad Airport along with a team of 35 agents• Hiring, Training and Coaching the staff to ensure optimum level of performance and employee morale• Performance Management including the Annual Appraisals of the staff• Daily/Weekly performance reporting MIS of Customer reviews and Duty Manager reviews• Proactive anticipation of Customer Needs and taking steps to resolve any Customer conflicts ensuring high levels of Customer Satisfaction Show less