Drive creation of a robust product vision and roadmap that seamlessly enhances digital experiences. Overseeing the operations of enterprise analytical, BI and self-serve products including data modelling, analytical ready data & visualizations. Enhance user experience and speed to insights. Managing Analytical Products Advisory working closely with diverse communities and business stakeholders to understand their needs and help them prioritise on long-term analytical needs. Adoption of Agile/SAFe for development and operations of Analytical Products. The key success criteria in this role is to manage P&L, Returns on Investment, Product Adoption and enhanced user experience.

P&L Management with global delivery responsibilities in the areas of Commercial Analytics, Field Operations & Consulting support, inspiring a team of 300+ analytics professionals. Leading the CoE for Reporting & Visualisation, technology adoptions; Agile Community of Practice and capability building for data & digital solutions.

Leading Sales Force Operations (Commercial Excellence) - Analytics, with Sales Call Planning, Field Force Incentive Compensation Administration, Analytics & Reporting and CRM, Customer Innovation and Process Improvement in the Field Force Analytics Organization.

Operations Excellence for Field Force Operations - (Analytics and Commercial Consulting), Productivity Enhancements, Service Excellence and Innovations for the sales force across countries

Site Head of Business Consulting, Operational Excellence and Quality for Enterprise Business Services with a span of control of 100+ quality professionals. Business Consulting and Business Transformation for customers across industries ( IT, Telecom, Retail, Pharmaceuticals and BFSI). Managed Consulting Assignments across Regions - US, Europe, MEA, APAC - Major projects in London, Kuala Lumpur, Cardiff (Wales), New Jersey, San Francisco and Salt Lake city Utah.

Responsible for Quality Function Design and Deployment. Driving Service Improvement Programs for various clients, e.g Pharmaceutical, Chemical, Retail, IT, Telecom, Automotive manufacturing and Location Platform companies. Played key role in driving Business Process Re-Engineering, Six Sigma Black Belt Projects, and Corporate Quality Audits & Certifications e.g ISO 9001:2008; ISO 27001, etc.

Deploying processes as per ITIL and eTOM framework. Driving change management for IT releases and deployment in production. Managing Quality for IT Managed Services.

Site Head for SEPG (Software Engineering Programming Group), Process Change, Software Quality Assurance, Quality Control & CMMI level 5 Certifications for Development Centre.

Driving Process Improvements (Lean and Six Sigma), RFP Support, Deployment of Business Excellence Model (TMW); Risk Management; Ensuring Customer Satisfaction (CSAT); Organizational Audits & Certifications on ISO Framework.

Leading a team of Analysts and Sr. Analysts working on service quality, reporting & dashboard developments. Lean Six Sigma and SQC practitioner.

Worked with Telecom Business Unit - Handling Customer Operations for one of the US Telecom Giant. Primarily responsible for handling customers requests and complaints against On-line Handset Ordering, Equipment Order Fulfilment & Supply Chain Operations.