SVM Web Solutions (http://svmwebsolutions.com) is a full-service digital agency based in Chennai, Tamil Nadu, India dedicated to providing Digital Marketing, Website Designing, Branding, Mobile Applications, Graphic Design Services, and related services. We are professional, experienced and forward thinking and our great strength is decoding our client’s needs into effective solutions. We are uncommonly unique today because we make the tomorrow by developing premium Brands, Web portals and Mobile Apps seeing the future. We integrate marketing and branding with Digital innovations. KRA’s:• Business development activities. Bringing in new business. • Making cold calls, sending out introduction emails to identify new clients.• Follow-up with existing customers for assignment of more work.• Planning and executing pilot projects for new customers.• Planning and maintaining of schedule for smooth delivery of projects. • Interacting with customers to resolve any issues.• Preparing and submitting periodic performance reports with information on key performance indices.• Preparing and submitting invoices in a timely manner.

Sri Velmurugan Tours and Travels (www.svm.org.in) dedicated to providing International and Domestic Holiday Packages | Hotel & Flight Booking | Large Group Tours | Honeymoon Packages | Shore Excursions | Bus Rental & Car Rental | College & Corporate Shuttles | Inter City & Town Buses. Our imprint is Muthukumaran Transport, operating buses & cabs to corporate companies in Chennai. KRA’s:• Using the ADBCE method (by Brian Tracy) in day to day activities (time saved and reduced paper work). • Implemented the “Big Seven Management” concept in our company. • Practiced Pareto Principle (by Vilfredo Pareto – Italian Economist), as a result the revenue increased in our tour service. • Adopted “Technology is our Friend” method and implemented device concept for fetching data. • Streamlined RTO activities. • Introduced automated GPRS ticketing machines in our Route buses. Collection amount are traced in hourly basis. • Interfacing with customer, maintaining schedule and resolving any issues. Shuffling of drivers in circling method. • Close examination of fuel consumption and reports are updated daily, as a result the profit margin increased by 80%.• Making cold calls, sending out introduction emails to identify new clients.• Bringing in new business and revenue streams. Showcase our capabilities and to promote our services better.• Job study and quotation. Ask for suggestions on areas where could improve our services.• Visiting clients regularly. Monthly/weekly call with customers.• Generating daily/monthly reports. Corrective/preventive measures for escalations. Logout and Invoice.• Fixing benchmarks and finding the ways to achieve it.

• Playing the core role in business development activities and supporting the sales team.• Prime responsibilities include bringing new business and generating revenue to the company.• Continuous follow-up with new customers to acquire more work.• Identification of the range of services that is required for any new customers • Planning and executing the pilot projects.• Engage in interaction with customers and members of the sales team to understand in detail the needs of new customers, existing customers desiring new services.• Engage in discussion with the team in conceptualizing overall solutions for new client/account.• Collecting data base and categorizing Publisher/Typesetter.• Identifying type of Publisher/Typesetter and sending intro emails and doing cold calls.• Customer meetings / site visit / analyzing – sending quotes & finalizing projects.• Understand customers / prospects requirements and convey to the production teams. • Account management, customer interaction by person, email & telephone -(UK, US, Europe and Australia). • Identifying tenders and executing. • Interfacing with customer, maintaining schedule and resolving any issues.• Keeping customer updated on the performance on a monthly basis.• Maintaining smooth inflow and outflow of projects.• Utilizing capacity in a planned and organized manner. • Conferencing with customer at regular intervals to improve the flow of business (projects) from existing customer.• Handling customer complaints and ensure customer satisfaction.• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined quality guidelines.• Sending Invoices/Feedback forms and regular follow-up for payments.

• Collecting data base and categorizing Publisher/Typesetter.• Identifying type of Publisher/Typesetter and sending intro emails and doing cold calls.• Customer meetings / site visit / analyzing – sending quotes & finalizing projects.• Prime responsibilities include bringing new business and generating revenue to the company.• Continuous follow-up with new customers to acquire more work.• Visiting UK customers and prospects once in a year to understand their current requirements and presenting our services in-detail. • Interfacing with customer, maintaining schedule and resolving any issues.• Keeping customer updated on the performance on a monthly basis.• Involving in tele-discussion with customer on a weekly / monthly basis (as per requirement).• Conferencing with customer at regular intervals to improve the flow of business (projects) from existing customer.• Handling customer complaints and ensure customer satisfaction.• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined quality guidelines.• Sending Invoices/Feedback forms and regular follow-up for payments.

• Understanding client needs, delivering assured services, meeting customer expectations.• Main roles are bringing new business and generating revenue to the company.• Sending intro emails and doing Cold Calls.• Follow-up with prospects and clients to get live projects and generate business. • Understand customers / prospects requirements and convey to the production teams. • Effectively and efficiently performed the customer relationship and management functions.• Good functional and operational proficiency in managing project.• Very strong in requirements gathering.• Maintaining good customer relationship.

• Handling US, UK Customers over telephone to install, configure, Troubleshoot Symantec Products and its Packages.• Configure, install trouble shoot Symantec products.• Enterprise edition & Home edition support.• Configure NAV, NIS, NSW, NPF, Norton Ghost, Norton GoBack, and Partition Magic.• Specialized in Norton System Works. (Voice Support / Email support).• Specialized in Virus Removal (Voice support / Email support).• Assigned for paid support virus removal service.• Online documentation, Updating online KB.