Kumaraswamy Ks Email & Phone Number

Offering wide experience across IT / Telecom Industry with BSS products; possess enriched geographical knowledge spanning India, APAC, Middle East and South Africa - Scaling New Heights of success and leaving a mark of excellence in assignments which involve analytical capabilities and professional growth in a wide spectrum of operations such as L3 Support, L2 Support, 24X7 Emergency Support, Ramp-up, Lab Management (BSS), preparation of design specification & coding for system testing {functional test, regression test, Integration test, test spec preparation, Review of R-Spec (OSS, BSS)}, integration and Upgrade Tests (BSS) - Set-up Specialist; planned and led execution of Regional Network Care Centre across APAC Region in Bengaluru; ensured 95% on time resolution - In-depth knowledge of Cost Management System i.e. Financial Budgeting (OPEX), Claim Management and F&C - Experience in providing application support and conceptualization for technical solution delivery using with alignment of business systems delivering technology-driven IT solutions using cutting edge technologies - Global exposure includes managing offshore team across India, APAC, Middle East and South Africa; performing tasks like recruitment, performance evaluation, pay & benefits, allocation, controlling attrition and career development & coaching-Project Management Expert: Led project planning, execution & management in tune with core business objectives - Acting as Primary Production Support to provide as single point of contact & escalation for external teams; manage business areas & global support teamsA keen communicator with honed interpersonal, team building, problem solving and analytical skills

Listed skills include Bss, Customer Support, Telecommunications, Management, and 10 others.