Kumar Bhaskar Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Lead a sizeable team of Senior Account Managers, Sales Managers, Employee Banking Advisors, and Fulfillment Agents, to strategically grow and nurture a portfolio of empaneled corporates
• Oversee the delivery of seamless banking services to an extensive client portfolio in Technology, Professional Services, Finance, and Supply Chain/Logistics sectors
• Drive the increase in sales and overall revenue through new customer acquisition, onboarding, relationship enhancement, and retention

Dubai, United Arab Emirates

• Establish a market-leading retail sales channel using an insourcing model for a large team
• Monitor the quality of customer sourcing by optimizing the customer mix, enhancing customer experience and maintaining a balanced approach to risk and governance
• Deploy performance management strategies across the sales network, incorporating rewards and recognition frameworks, campaign and pipeline management and regular reviews
• Assess and streamline business processes in collaboration with sales, products, operations, IT, compliance & risk
• Provide expertise and strategic leadership in developing and overseeing an insourced sales channel across the Middle East region

Dubai, United Arab Emirates

• Drive the strategic agenda to achieve optimal growth, market share, and profitability
• Manage the configuration and delivery of sales and services channels, including branches, direct sales, indirect/institutional sales, contact center, and digital channels
• Generate new sales and overall revenue growth through customer acquisition, onboarding, relationship deepening, and retention
• Develop a digital strategy incorporating digitization of sales management, social selling, tablet banking
• Design customer value proposition and enhance customer experience through channel development
• Ensure compliance with regulations, managing operational, credit, reputational & people risk

Dubai, United Arab Emirates

• Develop a new channel contributing significantly to cards, loans and liabilities for the Bank
• Onboard new channel partners introducing new products, increasing workforce & doubling sales productivity
• Implement CSAT initiatives to improve the scores, and reduce client complaints
• Establish a control and governance framework, along with a periodic audit mechanism

Dubai

• Formulate sales & services strategy, policy framework, KPIs, and performance management across all channels
• Design, develop & execute a new world-class incentive framework collaborating with a leading consulting firm

Dubai, UAE

• Drive strategic and digital transformation programs to improve customer experience & sales productivity
• Lead the design & implementation of enterprise-wide business transformation program

Mumbai Area, India

• Manage the P&L and daily operations of 12 high footfall branches in South Mumbai district overseeing the sales, service, and distribution of banking products across retail, priority, SME & corporate customers
• Lead a large team across branch banking, liability & asset direct sales, wealth management, investments & insurance, business banking, risk & compliance, training, and service quality
• Conduct ‘commerce in catchment’ study through a customer needs and competitor analysis and implement changes in products and processes
• Lead Lean Project to improve productivity and cost optimization

Mumbai

• Manage process approvals, reviews, improvements & outsourcing/automation across international branches
• Migrate 300+ processes to specialized units in India, resulting in a highly significant annualized cost reduction
• Drive process enhancements aligned with business objectives and evolving customer needs using quality tools
• Conduct regular reviews for Service Level Agreements between country operations and outsourced units

Kolkata/ Bhubaneshwar

• Lead operations, service delivery, client relationship management, and business development at FINO, a Fintech incubated by ICICI Bank, with the mission of driving financial inclusion in India
• Develop a financial and information supply chain, integrating biometric fingerprint-basedmulti-application smart cards and handheld devices, to uplift the underserved India population and bring them into the economic.
• Build a robust infrastructure for diverse business processes, including zonal, regional, and branch offices catering to banking, microfinance, government, and insurance clients

New Delhi

• General Staff Officer to the Deputy Chief of Army Staff, providing assistance on matters related to strategy, training, joint activities/exercises with foreign armies, and participation in national and international.
• Evaluate manpower needs and competency levels, formulating policies and programs to address both present and future operational requirements of the Indian Army

India

• Manage the entire lifecycle of mechanical, electrical, electronic, and IT equipment utilized by the Indian Army
• Provide direction and guidance to a workforce of over 400 civilians and military personnel, including engineers, technicians, and support staff
• Develop troubleshooting procedures and implement inventory control methods to minimize equipment downtime
• Head the team responsible for preparing and documenting ISO 9001 Standards
• Revitalize high-value equipment through innovative approaches, re-engineering, and strategic component substitution

Bachelor'S Degree In Engineering, Electronics & Telecommunications

Bachelor'S Degree, Science

10+2, Science