Kumar Bhaskar Email and Phone Number
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I am an accomplished Banking professional with a focus on Growth Strategy and Business Transformation. With nearly two decades of expertise in Retail Banking across the Middle East and India, my achievements include the establishment and management of sales & distribution channels, enhancing productivity, delivering seamless banking services, and optimizing operational efficiency. My proficiency extends to data-driven decision-making, business analytics, and the creation of customer value propositions. Additionally, my background in the Indian Army, spanning 12 years, equips me with valuable skills in leadership and innovation, seamlessly applicable to the dynamic retail banking landscape. I am dedicated to emphasizing operational efficiency, customer satisfaction, and adept technology management for sustained success. As a certified business performance coach, I am passionate in nurturing individual growth and cultivating high-performance teams to foster a positive and empowering work environment, contributing significantly to the overall success of the organizations I've worked for.
First Abu Dhabi Bank (Fab)
View- Website:
- bankfab.com
- Employees:
- 16319
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Head Of Employee Banking - UaeFirst Abu Dhabi Bank (Fab)Dubai, Ae
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Head Of Employee Banking Business Development-UaeFirst Abu Dhabi Bank (Fab) Aug 2024 - PresentDubai, United Arab Emirates
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Sector Head, Employee Banking Solutions, Wealth & Personal BankingHsbc Sep 2020 - Aug 2024Dubai, United Arab Emirates• Lead a sizeable team of Senior Account Managers, Sales Managers, Employee Banking Advisors, and Fulfillment Agents, to strategically grow and nurture a portfolio of empaneled corporates• Oversee the delivery of seamless banking services to an extensive client portfolio in Technology, Professional Services, Finance, and Supply Chain/Logistics sectors• Drive the increase in sales and overall revenue through new customer acquisition, onboarding, relationship enhancement, and retention -
Head Of Retail Sales Management & Insourced Sales Channel, UaeHsbc Sep 2018 - Aug 2020Dubai, United Arab Emirates• Establish a market-leading retail sales channel using an insourcing model for a large team• Monitor the quality of customer sourcing by optimizing the customer mix, enhancing customer experience and maintaining a balanced approach to risk and governance• Deploy performance management strategies across the sales network, incorporating rewards and recognition frameworks, campaign and pipeline management and regular reviews• Assess and streamline business processes in collaboration with sales, products, operations, IT, compliance & risk• Provide expertise and strategic leadership in developing and overseeing an insourced sales channel across the Middle East region
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Head Of Channels & Acquisition, Personal BankingEmirates Nbd Apr 2015 - Sep 2018Dubai, United Arab Emirates• Drive the strategic agenda to achieve optimal growth, market share, and profitability• Manage the configuration and delivery of sales and services channels, including branches, direct sales, indirect/institutional sales, contact center, and digital channels• Generate new sales and overall revenue growth through customer acquisition, onboarding, relationship deepening, and retention • Develop a digital strategy incorporating digitization of sales management, social selling, tablet banking• Design customer value proposition and enhance customer experience through channel development • Ensure compliance with regulations, managing operational, credit, reputational & people risk -
Head Of Indirect & Institutional SalesEmirates Nbd Dec 2013 - Apr 2015Dubai, United Arab Emirates• Develop a new channel contributing significantly to cards, loans and liabilities for the Bank• Onboard new channel partners introducing new products, increasing workforce & doubling sales productivity• Implement CSAT initiatives to improve the scores, and reduce client complaints • Establish a control and governance framework, along with a periodic audit mechanism
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Head Of Network Performance, Retail Banking & Wealth ManagementEmirates Nbd Aug 2012 - Dec 2013Dubai• Formulate sales & services strategy, policy framework, KPIs, and performance management across all channels• Design, develop & execute a new world-class incentive framework collaborating with a leading consulting firm
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Senior Manager, Strategy & Business Transformation / Group Strategy TeamEmirates Nbd Jun 2011 - Aug 2012Dubai, Uae• Drive strategic and digital transformation programs to improve customer experience & sales productivity• Lead the design & implementation of enterprise-wide business transformation program
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Cluster Head, Retail Banking & Wealth ManagementIcici Bank Apr 2009 - Jun 2011Mumbai Area, India• Manage the P&L and daily operations of 12 high footfall branches in South Mumbai district overseeing the sales, service, and distribution of banking products across retail, priority, SME & corporate customers• Lead a large team across branch banking, liability & asset direct sales, wealth management, investments & insurance, business banking, risk & compliance, training, and service quality• Conduct ‘commerce in catchment’ study through a customer needs and competitor analysis and implement changes in products and processes• Lead Lean Project to improve productivity and cost optimization -
Chief Manager, International Operations GroupIcici Bank Oct 2007 - Apr 2009Mumbai• Manage process approvals, reviews, improvements & outsourcing/automation across international branches• Migrate 300+ processes to specialized units in India, resulting in a highly significant annualized cost reduction• Drive process enhancements aligned with business objectives and evolving customer needs using quality tools• Conduct regular reviews for Service Level Agreements between country operations and outsourced units
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Avp & Zonal Head, Eastern IndiaFino Payments Bank Ltd Aug 2006 - Oct 2007Kolkata/ Bhubaneshwar• Lead operations, service delivery, client relationship management, and business development at FINO, a Fintech incubated by ICICI Bank, with the mission of driving financial inclusion in India• Develop a financial and information supply chain, integrating biometric fingerprint-basedmulti-application smart cards and handheld devices, to uplift the underserved India population and bring them into the economic mainstream• Build a robust infrastructure for diverse business processes, including zonal, regional, and branch offices catering to banking, microfinance, government, and insurance clients -
Strategy & Training DirectorIndian Army Dec 2002 - Aug 2006New Delhi• General Staff Officer to the Deputy Chief of Army Staff, providing assistance on matters related to strategy, training, joint activities/exercises with foreign armies, and participation in national and international events, seminars, and conferences in the Indian Army• Evaluate manpower needs and competency levels, formulating policies and programs to address both present and future operational requirements of the Indian Army -
Project Manager, Corps Of Electronics & Mechanical EngineeringIndian Army Jun 1994 - Dec 2002India• Manage the entire lifecycle of mechanical, electrical, electronic, and IT equipment utilized by the Indian Army• Provide direction and guidance to a workforce of over 400 civilians and military personnel, including engineers, technicians, and support staff• Develop troubleshooting procedures and implement inventory control methods to minimize equipment downtime• Head the team responsible for preparing and documenting ISO 9001 Standards• Revitalize high-value equipment through innovative approaches, re-engineering, and strategic component substitution
Kumar Bhaskar Skills
Kumar Bhaskar Education Details
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College Of Military Engineering, PuneElectronics & Telecommunications -
National Defence Academy (Nda), KhadakwaslaScience
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St Michael'S High School, PatnaScience
Frequently Asked Questions about Kumar Bhaskar
What company does Kumar Bhaskar work for?
Kumar Bhaskar works for First Abu Dhabi Bank (Fab)
What is Kumar Bhaskar's role at the current company?
Kumar Bhaskar's current role is Head of Employee Banking - UAE.
What is Kumar Bhaskar's email address?
Kumar Bhaskar's email address is ku****@****ail.com
What is Kumar Bhaskar's direct phone number?
Kumar Bhaskar's direct phone number is +971460*****
What schools did Kumar Bhaskar attend?
Kumar Bhaskar attended College Of Military Engineering, Pune, National Defence Academy (Nda), Khadakwasla, St Michael's High School, Patna.
What are some of Kumar Bhaskar's interests?
Kumar Bhaskar has interest in Sailing, Hot Air Ballooning, Mountaineering.
What skills is Kumar Bhaskar known for?
Kumar Bhaskar has skills like Strategy, Relationship Management, Branch Banking, Retail Banking, Trade Finance, Team Management, Banking, Leadership, Commercial Banking, Business Development, Business Strategy, Wealth Management.
Who are Kumar Bhaskar's colleagues?
Kumar Bhaskar's colleagues are Mohamed Ibrahim, Khalifa Almarri, Suhaila Abujarad, Mennah Salama, Mohamed Emara Kholef, Hem Kumar Shrestha, Airish Holgado.
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Kumar Bhaskar
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