Kumar K Bhushan Email & Phone Number

Mumbai, Maharashtra, India

India

Managing Social Listening/ORM and Analytics team at Reliance Jio Infocomm Pvt. Ltd.• Ensuring end-to-end user satisfaction, closely monitoring social chatter, and conducting listening analysis to understand the perception of the brand and its various products and verticals.• Providing overall direction, coordination, and maintaining high-quality standards to meet client requirements effectively• Identifying process gaps, training needs, and opportunities for process improvement… Show more Managing Social Listening/ORM and Analytics team at Reliance Jio Infocomm Pvt. Ltd.• Ensuring end-to-end user satisfaction, closely monitoring social chatter, and conducting listening analysis to understand the perception of the brand and its various products and verticals.• Providing overall direction, coordination, and maintaining high-quality standards to meet client requirements effectively• Identifying process gaps, training needs, and opportunities for process improvement to optimize the team's performance and productivity• Bridging the gap between client expectations and Reliance's service delivery, ensuring seamless coordination and alignment with client objectives• Utilizing data analysis to identify patterns and trends, leading to actionable insights that improved operational efficiency and performance• Establishing a strong governance model within the Operations Team to maintain consistency and ensure adherence to best practices• Coordinating with different stakeholders, including point of contact (POCs), tool vendors, and the brand, to ensure the smooth and successful execution of projectsOverall, my role encompassed strategic leadership, efficient coordination, and data-driven decision-making to deliver exceptional Social Listening, ORM, and Analytics services at Reliance Show less

Mumbai, Gurugram

Handling Social Listening, ORM, and Analytics divisions at Concentrix• Responsible for end-to-end user satisfaction, social chatter, and listening analysis for the brand and its different products/verticals.• Provided overall direction, coordination, and quality to the client’s requirements• Identified process gaps/training needs/process improvement stuff• Client coordination (bridge the gap in client expectation and Concentrix delivery)• Identify patterns and improve… Show more Handling Social Listening, ORM, and Analytics divisions at Concentrix• Responsible for end-to-end user satisfaction, social chatter, and listening analysis for the brand and its different products/verticals.• Provided overall direction, coordination, and quality to the client’s requirements• Identified process gaps/training needs/process improvement stuff• Client coordination (bridge the gap in client expectation and Concentrix delivery)• Identify patterns and improve efficiency• Create a strong governance model for the Operations Team with the brand• Coordinating with the different stakeholders/POCs, Tool vendors, and brands for smooth operation and execution Show less

Noida, Mumbai

Responsible for overseeing comprehensive Social Listening and Online Reputation Management (ORM) activities:• Spearheading Social Listening, ORM, Analytics, and deriving insights from social media platforms.• This role entails assessing, strategizing, coordinating, directing, and actively contributing to all social media channels to meet brand objectives. It involves generating consistent and actionable insights that benefit the brand.• Converting extensive digital and social… Show more Responsible for overseeing comprehensive Social Listening and Online Reputation Management (ORM) activities:• Spearheading Social Listening, ORM, Analytics, and deriving insights from social media platforms.• This role entails assessing, strategizing, coordinating, directing, and actively contributing to all social media channels to meet brand objectives. It involves generating consistent and actionable insights that benefit the brand.• Converting extensive digital and social media data into coherent, actionable Dashboards intended for both clients and prospects.• Devising Dashboards through an in-depth analysis of Brand Performance funnel, Brand Imagery Parameters, Social Media Response Management KPIs. This aids in comprehending Trends/Spikes, Sentiment Analysis, Word Clouds, Demographics, Influencers, Advocates, Detractors, significant topics, and competitive insights.• Supervising and collaborating on the creation of marketing content for dissemination and use across social media platforms. Examples include customer video briefs, customer case studies, blog posts, and user-generated content.• Ensuring the adaptation of communication materials for international markets, fostering global brand consistency and alignment. Establishing robust quality controls to ensure the accuracy and reliability of data.• Evaluating competitive market strategies by analyzing shared trends, markets, and products or services. Show less

Mumbai Area, India

Managing Social Listening, ORM, and Socail Analytics• Responsible for evaluating, planning, organizing, managing, and contributing to all social media channels to achieve brand objectives while ensuring and providing consistent actionable insights for a brand• Translate the wealth of digital, social media data points into cohesive and actionable Dashboards for clients and prospects• Design data deep-dive Dashboards based on Brand Performance funnel, Brand Imagery Parameters… Show more Managing Social Listening, ORM, and Socail Analytics• Responsible for evaluating, planning, organizing, managing, and contributing to all social media channels to achieve brand objectives while ensuring and providing consistent actionable insights for a brand• Translate the wealth of digital, social media data points into cohesive and actionable Dashboards for clients and prospects• Design data deep-dive Dashboards based on Brand Performance funnel, Brand Imagery Parameters, Social Media Response Management KPI's to understand Trends/Spikes, Sentiment Analysis, Word cloud, Demographics, Influencers, Advocates, Detractors, key topics, and competitive insights• Manage and help to create marketing content to socialize and use for social media purposes (e.g., customer videos briefs, customer case studies, blog posts, posts from customers• Ensuring communications materials are developed for international markets effectively to ensure global brand alignment and consistency and establish quality controls to ensure data integrity• Analyze competitive market strategies by examining the trends, markets, and products or services they have in common Show less

Mumbai Area, India

Reported to the CEO of the company and was responsible for developing and executing a clearly defined Social Media listening, ORM, and Monitoring process• Served various verticals like Banking and Insurance, Retail, Automobile, Healthcare, Consumer goods, etc.• Identifying, setting up, developing, and implementing new processes for high-quality output• Build & Manage a team to achieve business goals and revenues• Ensure that projects are delivered on time, on budget, and… Show more Reported to the CEO of the company and was responsible for developing and executing a clearly defined Social Media listening, ORM, and Monitoring process• Served various verticals like Banking and Insurance, Retail, Automobile, Healthcare, Consumer goods, etc.• Identifying, setting up, developing, and implementing new processes for high-quality output• Build & Manage a team to achieve business goals and revenues• Ensure that projects are delivered on time, on budget, and meet the client’s requirements• Provide timely status reports, project analysis, Insights, and recommendations• Effectively and proactively communicate with internal/external clients, team members• Deliver performance by leading Strategy in social media tools, trends, and applications• Analyzing competitive market strategies through analysis of a related product, market, or share trends Show less

Mumbai

Providing Social Media Listening, Social Media Analytics, ORM Monitoring solutions for the Fortune 500 company.Measure the impact of the brand and its products on social media properties and provide insights, feedback based on the performanceWorking with various social media tools like Konnect Insights, Radian6, Sprinklr, Sentiment Analyzer, and digital marketing tool Omniture SiteCatalyst to provide end to end solutionsTracking, analyzing campaigns, and making reports… Show more Providing Social Media Listening, Social Media Analytics, ORM Monitoring solutions for the Fortune 500 company.Measure the impact of the brand and its products on social media properties and provide insights, feedback based on the performanceWorking with various social media tools like Konnect Insights, Radian6, Sprinklr, Sentiment Analyzer, and digital marketing tool Omniture SiteCatalyst to provide end to end solutionsTracking, analyzing campaigns, and making reports accordingly.Pre-launch and post-launch performance analysis Show less

Mumbai Area, India

Track conversations around the brand using various social media tools like Radian6, Trackur, Social Mention etc.Publish the social media listening and social media analytic report in form of dashboard and ppt report for the brandHandled Brand facebook page and twitter handle for social media marketing and awarenessProvide insights and feedback based on the brand performance on the social media platform

Mumbai Area, India

Worked as a CSE.Resolve the queries and complaints of users via e-mails and callsTrack conversations around brand product on social media platform and analyze the areas from where negativity came and highlighted the same to the concerned department for proper resolution.

Responsible for the sales using various sales methods (shop to shop, cold calling, presentations etc) Meet personal and team sales targetsGenerate revenue through the sales leadMaintain sales and stock database