Kumar K Bhushan Email & Phone Number

Mumbai, Maharashtra, India

India

• Managing Social Listening/ORM and Analytics team at Reliance Jio Infocomm Pvt. Ltd.
• Ensuring end-to-end user satisfaction, closely monitoring social chatter, and conducting listening analysis to understand the perception of the brand and its various products and verticals.
• Providing overall direction, coordination, and maintaining high-quality standards to meet client requirements effectively
• Identifying process gaps, training needs, and opportunities for process improvement… Show more Managing Social Listening/ORM and Analytics team at Reliance Jio Infocomm Pvt. Ltd.
• Identifying process gaps, training needs, and opportunities for process improvement to optimize the team's performance and productivity
• Bridging the gap between client expectations and Reliance's service delivery, ensuring seamless coordination and alignment with client objectives

Mumbai, Gurugram

• Handling Social Listening, ORM, and Analytics divisions at Concentrix
• Responsible for end-to-end user satisfaction, social chatter, and listening analysis for the brand and its different products/verticals.
• Provided overall direction, coordination, and quality to the client’s requirements
• Identified process gaps/training needs/process improvement stuff
• Client coordination (bridge the gap in client expectation and Concentrix delivery)
• Identify patterns and improve… Show more Handling Social Listening, ORM, and Analytics divisions at Concentrix

Noida, Mumbai

• Responsible for overseeing comprehensive Social Listening and Online Reputation Management (ORM) activities:
• Spearheading Social Listening, ORM, Analytics, and deriving insights from social media platforms.
• This role entails assessing, strategizing, coordinating, directing, and actively contributing to all social media channels to meet brand objectives. It involves generating consistent and actionable insights that.
• Converting extensive digital and social… Show more Responsible for overseeing comprehensive Social Listening and Online Reputation Management (ORM) activities:
• Converting extensive digital and social media data into coherent, actionable Dashboards intended for both clients and prospects.
• Devising Dashboards through an in-depth analysis of Brand Performance funnel, Brand Imagery Parameters, Social Media Response Management KPIs. This aids in comprehending Trends/Spikes, Sentiment Analysis, Word Clouds.

Mumbai Area, India

• Managing Social Listening, ORM, and Socail Analytics
• Responsible for evaluating, planning, organizing, managing, and contributing to all social media channels to achieve brand objectives while ensuring and providing consistent actionable insights for a brand
• Translate the wealth of digital, social media data points into cohesive and actionable Dashboards for clients and prospects
• Design data deep-dive Dashboards based on Brand Performance funnel, Brand Imagery Parameters… Show more Managing Social Listening, ORM, and Socail Analytics
• Design data deep-dive Dashboards based on Brand Performance funnel, Brand Imagery Parameters, Social Media Response Management KPI's to understand Trends/Spikes, Sentiment Analysis, Word cloud, Demographics.
• Manage and help to create marketing content to socialize and use for social media purposes (e.g., customer videos briefs, customer case studies, blog posts, posts from customers

Mumbai Area, India

• Reported to the CEO of the company and was responsible for developing and executing a clearly defined Social Media listening, ORM, and Monitoring process
• Served various verticals like Banking and Insurance, Retail, Automobile, Healthcare, Consumer goods, etc.
• Identifying, setting up, developing, and implementing new processes for high-quality output
• Build & Manage a team to achieve business goals and revenues
• Ensure that projects are delivered on time, on budget, and… Show more Reported to the CEO of the company and was responsible for developing and executing a clearly defined Social Media listening, ORM, and Monitoring.
• Ensure that projects are delivered on time, on budget, and meet the client’s requirements

Mumbai

Providing Social Media Listening, Social Media Analytics, ORM Monitoring solutions for the Fortune 500 company.Measure the impact of the brand and its products on social media properties and provide insights, feedback based on the performanceWorking with various social media tools like Konnect Insights, Radian6, Sprinklr, Sentiment Analyzer, and digital.

Mumbai Area, India

Track conversations around the brand using various social media tools like Radian6, Trackur, Social Mention etc.Publish the social media listening and social media analytic report in form of dashboard and ppt report for the brandHandled Brand facebook page and twitter handle for social media marketing and awarenessProvide insights and feedback based on the.

Mumbai Area, India

Worked as a CSE.Resolve the queries and complaints of users via e-mails and callsTrack conversations around brand product on social media platform and analyze the areas from where negativity came and highlighted the same to the concerned department for proper resolution.

Responsible for the sales using various sales methods (shop to shop, cold calling, presentations etc) Meet personal and team sales targetsGenerate revenue through the sales leadMaintain sales and stock database