Kumar Gm Email & Phone Number

Chennai, Tn, In

Chennai Area, India

Management Consulting on Digital Enterprise Transformation , Digital sports ,Enterprise Strategy, Innovation enablement, Customer Experience Strategy & Program Execution.Industry SectorsBanking & Financial services, Retail, Manufacturing ,Automotive industry and Digital Sports.Consult , engage and execute to achieve "sustainable" outcomes including market adoption and ways of realizing business value from digital Initiatives through Interdisciplinary innovation, Models and methodologies, Forecasting and research to develop strategies on how new solutions can be created from concept to market. Validate innovative ideas - Startup Engagements, Mentorship and Board level Advisory including Venture capital consulting.

Mumbai Area, India

Digital Transformation and CxO AdvisoryDigital transformation & CXO Advisory - Consults and Advise Enterprises and Businesses to reimagine and transform customer engagements, employee experiences, business models and operations. bring industry and business expertise, to empower organizations to reach their digital aspirations. By partnering with customers drive a program of change to build the digital business.As a Chief Digital Advisor, I led sizeable digital transformation projects, working with extended teams to seed and harvest opportunities to grow revenues via Market Making Engagements- working with Product Engineering, Industry, Marketing and Technical teams to bring the best of Microsoft for our customers. Provided leadership, influence, and oversight to ensure alignment with strategic roadmap objectives. Implemented project plans/transformational roadmaps in conjunction with key business as well as IT stakeholders, ensuring overall buy-in and alignment between business stakeholders and IT.As a Digital Strategist, I was primarily accountable for engaging with key customers in the Asia Region. These included Banking & Financial Services, Retail, Automotive & Logistics, Smart Infrastructure and Digital Sports sectors. Creating transformation roadmaps considering investment levels, prioritized scenarios, CX & Board level Buy -ins, change management imperatives, and key KPIs required to optimize the business value out of Digital Initiatives.I have Led and Engaged with Many IPL (Indian Premiere League Teams) in creating Digital Sports Value propositions with outcome-based revenue opportunities.

Chennai Area, India

Entrepreneurial venture/AdvisorDirector /Advisor for Stealth start up - Responsible for the vision and go to market strategy for the Digital Analytics and Messaging platform.

Chennai Area, India

Built and led Digital Transformation consulting Practice - Digital Strategy, Business & Operational Transformation, Analytics through to customer centricity - Consulting- CxO Advisory and Thought leadership. - Across BFSI, Telco, Manufacturing & Retail segments Key Digital Programs1) Leading Bank in the Middle East - Top- down Strategic engagements with C level for Digital Banking resulting in a Multi-year – Multimillion end –to- end Digital Transformation program - Led the positioning & Strategy with the Customer CxO, defined the overall Digital Transformation Strategy & Roadmap covering Mobile, online and social media integration and creation of fully integrated Omni channel experience including Customer Single View and analytics driven Next Best actions. 2) Tier 1 Bank in the US - led a team and devised strategy for a single view of the customer across shared service global contact center operations of the bank to create an Omni channel Data integration and analytics driven customer experience

Chennai Area, India

An IoT venture - as the Director (Part of Founding team) held responsibility for overall Product Strategy, Vision, customer acquisitions, Strategic Collaborations & Go-to-market.

Director for the Retail business Delivery / (SaaS)Software as a Service platform for BT. This primarily centers around BT's ability to sell products to its Retail business clients, also responsible for Digital transformation initiatives supporting BT Business Online Strategy.Led a Multi geography cross functional team of 500+ staff in delivering Major Product Propositions for BT with multi million Pound budgets.Key Product propositions & Launches - Business Broadband services, Fiber program -FTTP/FTTX, BT Business Credit Vet, BT Online /Digital Transformation Program, Business and consumer VAS services.1.Digital Retail - FY 10/11 led majority of the Retail Business portfolio systems and delivered c. £100m incremental revenue and c. £35m EBITDA. Launched a refresh of the Broadband product portfolio which resulted in an increase of broadband net add by 34% and increased. Gross Margin by 4%.2. BT Business Online transformation (BT Business Online) – BT UK Business strategic transformation program – £ 10 M + Pan BT transformational initiative - Online Customer Experience initiatives including Online sales and self-service propositions., Online Customer Experience technology strategy for BT Business, Consultancy and business analysis on new technology for BT Business Online with a view to improving management of the overall digital Customer Experience, e.g. mobile handset access, contact Center and Online Service integration with 3rd party e-commerce sites.3.BT FON - London 2012 Olympic Games - Launched a new concept and implementation of Open Wi-Fi. This would allow BT’s broadband customers to share their broadband. connection for new Wi-Fi based services and devices, as part of one of the world’s largest Wi-Fi Community with FON. With over 3M access points in the UK.4.Managed Credit Worthiness (MCW) a single window credit vet system to avoid 3rd party call cost for customer credit checks, resulting in an incremental annualized savings of £3m+

As BT Innovate (BT Group CTO) representative in INDIA and Head-Technology and Innovation for BT Innovate in India, responsible for identifying and sourcing BT’s external innovation in the region -apps or service portfolio that would provide strategic advantage to BT - Technology exploitation/licensing BT technologies(IPR), Drive Tech Transfer opportunities ,support globalization of BT research ,Build external innovation-based strategic partnerships, supporting BT lines of business in India with overall Innovation thought LeadershipIdentified and worked closely with several start ups, SMEs , Research institutions and VC funds to build a potential portfolio of Innovation, conducted operational due diligence and techno-commercial evaluation to assess strategic advantage for BT1. Indo - UK lab for advanced technology research in next generation networks (INUK –ATN) - Research collaboration between academia and Industry between India and UK for researching in advanced next generation telecom networks.2.Built Several Innovation based Strategic Partnerships - Identified and closed numerous high value collaborative IPR, Tech transfer and Go-2-Market engagements.

Established the Retail & eServices product unit as part of the India leadership team for Verizon. Led and created many product programs from India including iobi an intelligent Innovative communications management software applications and "thin" client/server architecture that allows users to manage communications from wherever they are, any time of day., Fiber to the home, Created customer experience program for Verizon.com including customer self-service, voice portal and one view with significant revenues and built a very large team of more than 250+ people offshore realizing extensive benefits in cost savings as part of outsourcing strategy.

Hyderabad Area, India

A venture capital firm with an incubation program - The fund managed $250M in investments in technology startups and acquisitions- Responsible for leading the effort in incubating ideas and creating products in the areas of M-Commerce, Roaming Settlement and other cutting edge initiatives in the Mobility space - some of these grew into mature products with exits.Management consulting with Mega soft - an iLabs invested group company as part of senior management to create customer value propositions in the financial services and healthcare space.

India/Us

High-growth global e-business consulting firm spun out of Intelligroup employing 3,000+ in US, England, Australia, New Zealand, and India in 30+ operating locations. Company was acquired by Cognizant Technologies.Part of the team that established the company’s mobility consulting practice. Led the creation of product offerings,Solution design & Architecture , consulting and Program management. Key customers includes Audi ,Volkswagen America and American Express.

Various

Entrepreneurship/ multiple roles in Software Development, Product Management and consulting in the Telecom, Mobility /VAS services with the most noted ones being. 1.Product Management & Launch of India Early mobile Platform at Trigyn technologies (eCapital solutions) and 2. Director/Co Founder for Entreprenurial Venture - Just Vox, an early pioneer in the field of speech recognition and speech synthesis, The startup was named one of the 3 finalists, and an Honorable mention winner of the Asian Innovation Awards, presented by Dow Corning and the Asian Wall Street Journal.

Executive Management Program, Emerging Markets

Growth Dynamics in Emerging Markets - ISB Executive Management program -2007

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering

Electronics & Telecommunication Engineering

Education record