Shrija Kumari Email & Phone Number

Gurugram, Haryana, India

Developed and monitored overall HR strategies, systems, tactics, and procedures.Scrutinized and shortlisted resumes based on specific criteria, skills, platforms, qualifications, and relevant experience.Maintained employee databases both manually and digitally.Managed the full employee life cycle, including hiring, onboarding, and exit processes in SAP.Conducted thorough background verification checks and completed all new hire documentation.Coordinated with vendors and employees for various processes.Handled the employee separation process, including exit interviews and full and final settlements of employees after their date of leaving (DOL).Managed group medical insurance for all employees.Organized and led employee engagement activities independently.Supervised a team of 3-4 interns and monitored their performance.Verified input and output sheets for accurate payroll management.Activated and deactivated employee profiles on the HR portal as needed.

New Delhi, Delhi, India

- End to End follow-up to resolve customer issues- Team Handling in absence of Team Leaders- Handled Inbound, Chat and Email teams- SLA monitoring along with the improvements- Audits to enhance Customer Experience

New Delhi, Delhi, India

- Handling Chats and Email. - Handling Inbound Calls.- Take Ownership.- Handling Team in absence of Team Leaders

New Delhi, Delhi, India

-Resolving Customer queries through Inbound and Outbound Calls.- Providing First Call Resolution to the customers.- Take Ownership

Master Of Business Administration - Mba, Hr & Operation, A

Bachelor Of Commerce - Bcom, Business/Commerce, General, A