*2 years of experience as Immigration consultant and Filing Operations head securing appx. 250 visas throughout the journey in the organisation.*Main domain- Study permit and Travelling Visa for United Kingdom and Australia.*Offered applicants career guidance regarding their study options and assisting them with necessary paperwork.*Responsible for thorough verifications for all the documents and paperwork for legitimacy.

Roles and responsibility -*Maintain healthy relations with 50+ key personnel at 180 clients' companies. *Secure the current clients, extend the contracts with them, and be involved in negotiations and renegotiations of deal's terms. *Recognize customer needs and provide insights to production department for improving the product portfolio based on interactions and customer feedback. *Allocate the day-to-day tasks and targets to the sales teams of 12 people according to their territories and product knowledge and keep records of their Individual sales in the company's systems for their commission calculations.*Maintained workload balance in the sales team for the smooth flow of operations.

*Answered inbound calls and e-mails to facilitate customer service within the targeted AHT(Average adherence time). * Mentored junior team members and managed employee relationships. * Identified customer needs, provided appropriate solutions, and helped reduce repeat complaints. * Maintained records of customer interactions, comments, complaints, and feedback.