Ever a student, always growing, I tackle what seems impossible today to make it tomorrow's achievement.My passion lies in solving complex problems, particularly in the IT and telecom industries. I bring a blend of hard work, smart strategy, and sharp time management skills to everything I do.I began my journey by tutoring databases at Monash University during my postgraduate studies, where I developed an in-depth understanding of database concepts.Over the past 5+ years, I've worked in the telecommunications industry, gaining hands-on experience in SIP, outbound dialers, workflows, WebRTC, and IVA call flows. I've leveraged NLP platforms like Dialogflow and Amazon Lex to build powerful, intelligent virtual agents.In the last three years, I’ve transitioned into Product Management for an IVA platform, driving the development and growth of next-generation conversational AI solutions. My role has involved collaborating closely with customers, engineers, and cross-functional teams to create an innovative platform that simplifies intelligent virtual agent deployments, leading to significant adoption and growth.I've also had the opportunity to interview, hire, and mentor developers, helping them ramp up quickly and become effective problem solvers in the codebase.I am always looking for the next challenge that can push me to grow further and make a meaningful impact. Let's connect and explore how we can innovate together.