As a Customer Success Executive at Microsoft, I manage a portfolio of customers, ensuring seamless service delivery and long-term success. I act as a trusted advisor, building strong partnerships with both internal teams and external stakeholders to drive value and maximize the impact of Microsoft’s solutions.In this role, I work closely with customers to identify growth opportunities, address challenges, and unlock the full potential of our products and services. By leveraging Microsoft’s extensive resources, I deliver tailored solutions, resolve issues promptly, and help customers achieve their strategic objectives.

As an Executive Consultant, I provided strategic leadership across people, processes, and technology to drive the development, testing, and operation of mission-critical applications. Leading a dedicated team, I spearheaded the implementation and continuous improvement of technology platforms, delivering secure, scalable, and highly available solutions through cross-functional collaboration.Key achievements and responsibilities:Partnered with AWS to establish training and certification standards, drive enablement initiatives, and optimize operational efficiencies.Led the transformation of the Software Engineering group by adopting Agile and DevOps methodologies, with a focus on Continuous Integration/Continuous Deployment (CI/CD) practices.Revamped the organizational structure to facilitate True Agile Scrum adoption, boosting efficiency within the DevOps maturation model.Redesigned the product management process, introducing a governed Product Backlog to streamline development and QA sprints.Consolidated multiple SDLC processes into a unified framework to ensure compliance with SOX audit requirements.Managed the roadmap for AWS enablement, successfully migrating legacy on-prem systems to AWS and modernizing a non-emergent medical ride-share app.Optimized development and QA teams, improving efficiencies and accelerating outcomes.Shortened sprint durations, increased delivery quality, cleared backlogs, and removed blockers to enhance overall team capacity.

As an Associate Partner for Cloud Strategy and Delivery at IBM, I served as a hands-on technical business leader and dedicated client partner for one of IBM’s top 10 accounts—the largest healthcare HMO in the U.S. I had full ownership of the cloud and application strategy, modernization, innovation, sales, architecture, build, delivery, and operations. My role involved aligning both business and technology objectives while cultivating strong executive relationships with the client’s CTO, CIO, and CDO offices.Key achievements and responsibilities:Partnered with AWS to co-deliver AWS enablement initiatives through IBM Professional Services, providing strategic cloud support to the client.Led technical delivery across network, security, infrastructure, storage, automation, and cloud transformation, successfully migrating thousands of servers into IBM’s IaaS, PaaS, and SaaS platforms with disaster recovery capabilities.Secured a $1M consulting engagement, marking IBM Global Business Services' (GBS) return to the account and paving the way for an additional $3M in cloud migration services.Generated significant revenue through the delivery of infrastructure professional services, driving the client’s transition to a managed dedicated public cloud environment.Championed the adoption of Agile methodologies in pursuit and delivery processes, improving communication, accelerating issue resolution, and enhancing transparency across a global account team.

Providing one-on-one professional advisory services, specializing in Cloud, BPO, Datacenter, and Infrastructure to Fortune 500 companies, leading professional services firms, and financial institutions.

As the Vice President of Global Technology Strategy and Enterprise Architecture at Teletech, I established and led the IT Strategy and Enterprise Architecture group, focusing on optimizing IT costs while increasing platform agility, reliability, and scalability to deliver superior customer outcomes.Key achievements and responsibilities:Partnered with finance and technology teams to transition Teletech’s capital expense model into an agile, scalable operational expense model by consolidating and modernizing infrastructure, end-user computing, and application platforms.Achieved over $20M in IT cost savings over five years through managed services outsourcing, data center consolidation, and application/infrastructure optimization utilizing public cloud infrastructures such as Azure, AWS, and Zayo.Spearheaded the launch of Teletech’s first globally deployed, white-labeled Omnichannel Cloud Contact Center as a Service, leveraging both private and public cloud technologies.Established strategic vendor partnerships and alliances, driving cost reductions and accelerating delivery timelines.Led the migration of key on-premise solutions, including email/productivity, chat, video conferencing, financials, workforce management, and billing systems, to cloud-based platforms such as Office 365, Slack, Zoom, Workday, and Anaplan—reducing capital and operational costs while ensuring continuous updates.Proposed and executed a strategy to transition to more secure, thinner agent desktops using Google Chrome devices, VMware, and Citrix, resulting in lower capital and support costs.

As a Senior Manager at Deloitte, I led cross-industry sales pursuits and managed multiple projects focused on the selection, development, and integration of cloud and datacenter solutions, driving transformational strategies for diverse clients. I also served on Deloitte’s technology and strategic planning team, contributing to the development of the organization’s consulting services roadmap.Key achievements and responsibilities:Developed and led the implementation of a dynamic cloud decision-making and roadmap engine, enabling clients to evaluate and place applications into optimal platforms, eliminating redundancies and enhancing platform performance.Spearheaded the architecture and delivery of Deloitte’s initial public cloud service portal, leveraging ServiceNow for change, incident, and problem management, creating a unified, client-facing self-service portal.Sold and managed a consulting team supporting configuration management, compliance tooling, and enterprise patching programs for a Fortune 50 financial services company, successfully leading to a federal audit re-certification.Directed a team in building a comprehensive business case for standardizing and automating the migration of legacy, virtual, and physical systems onto a consolidated private cloud platform for a Fortune 500 banking institution, reducing capital and operational costs.Led Deloitte and client teams in designing ITAR-compliant high-availability, performance, and disaster recovery solutions for critical systems at a Fortune 500 aerospace and defense company, ensuring resource allocation aligned with system criticality.

As a founding member and Director of Global Cloud and Enterprise Infrastructure at Cognizant, I played a key role in establishing the company’s cloud infrastructure consulting practice. I was later promoted to the Office of the CTO to launch and scale Cognizant’s first managed global datacenter and public cloud offering. I led global teams responsible for public cloud and datacenter financials, program and project management, technical architecture, vendor and alliance partnerships (GTM), sales and marketing, automation, and solutions architecture.Key achievements and responsibilities:Secured $30M in startup funding from the Cognizant Board of Directors for the launch of the datacenter and public cloud infrastructure. Grew the platform to a $40M annual revenue run rate within 14 months by collaborating with internal app/dev teams, SI/HW/SW vendors, and vertical account teams.Played a pivotal role in Cognizant’s Big Deal ($100M) sales team, leading business analysts and cloud solutions architects in pre-sales activities for major cloud transformation deals.Led the sale and deployment of Cognizant’s first large-scale private cloud architecture, Comcast X1 Infinity, creating an agile, cost-effective, and scalable media delivery solution.Directed the evaluation and analysis of third-party cloud providers and partnerships, enabling clients to move to optimal public cloud platforms aligned with their unique requirements, reducing costs and improving agility.Served as a senior member of Cognizant’s cloud governance team, developing workflows and documentation to support internal SaaS and PaaS projects in selecting the right cloud technologies and providers.Established and led the Global IT Infrastructure Services (IS) cloud working group, enhancing cross-functional collaboration between consulting, infrastructure services, and managed services.

As a Consulting Practice Leader specializing in Cloud Computing, Automation, Datacenter Strategy, Infrastructure Service Management, and IT infrastructure optimization, I focused on shaping Verizon’s cloud computing roadmap and master technology plan for their newly consolidated CIO organization. My role involved leading strategic initiatives to optimize and transform Verizon’s IT infrastructure, ensuring alignment with their overall technology vision and objectives.

Providing sales, architecture, build, and managed services within Openwave's professional services team responsible for their largest telecom clients. Architected and deployed $100M+ in managed data center and infrastructure services for Sprint PCS, Nextel, and Boost Mobile.

A senior member of the team tasked with architecture, engineering, deployment, and operations for the first nationwide 1G, 2G, and 3G wireless data and messaging platforms.

Senior member of the Patient Care Enterprise professional services team responsible for Cerner's largest health provider client in 1999, supporting $100M+ on revenue.

First IT specialist for the University of Missouri's School of Health Professions tasked with installing the department’s initial network, applications, end-user compute, web presence, student computing lab, and server infrastructure.