Responsible for leading a global team to ensure Kindeva meets all Partner requirements with respect to pharmaceutical product serialization. Kindeva Partners operate global serialization systems and expect their experience to be identical, regardless of if they receive product shipments from Loughborough, Northridge, or outsource packaging firms, placing emphasis on driving consistency throughout Kindeva processes. Specific responsibilities include:Business Focus Matrix manage Kindeva Manufacturing, IT, Quality and Sourcing resources to deliver serialization deliverables according to prescribed timelines. Respond promptly to Partner inquiries by escalating issues to appropriate internal and external parties, including software and hardware vendors.  Serve as primary Kindeva spokesperson during face-to-face interactions with Partners. Liaise with Key Account Managers to prepare for Partner meetings which include Kindeva performance reviews.  Author clear and effective internal and customer-facing communication. Stay current with industry trends, regulations and serve as Kindeva representative on the PBOA Serialization Chapter. Represent Kindeva during FDA discussion forums pertaining to serialization guideline proposalsOther areas focused on IT, Manufacturing, Supply Chain, Logistics and Sourcing.

Senior Business Consultant - LifeSciences (Manufacturing, Logistics and Supply Chain) at Cognizant

- Requirements gathering from the client along with Project/Financial/Resource Planning & forecasting. - Preparing Proposals, Project Scope and Plans with the help of System Administrators, Business Analysts and engineers aligned to the project. - Manage multiple Projects for creating new environment and for on boarding new users at various client locations across the globe. - Manage Service Delivery of Consulting team. - Ensure resource capabilities and capacity to meet both existing and new business demand. - Identify issues & risks in a timely manner and implement appropriate mitigation and contingency plan. - Planning the overall program and monitoring the progress. - Managing stakeholders’ communication. - Timely and cost effective project execution, delivery against specified targets, KRAs, KPIs & SLAs - Responsible for getting new resources hiring and on boarded/trained for Consulting. - Change Management. - Manage Project Teams, Delegate Tasks and Activities, Effectively interact between stakeholders & multiple service lines to bring together system requirements and deliver projects on time. - Requirements gathering for Project/Program (Financial/Resource Planning & forecasting.) - Lead the Consulting Team and contrive all stages of small, medium and large scale projects within set budgets. - Projects involve: Server Build, Server Decommission, ServiceNow Migration, ServiceNow Catalog Migration.

Mphasis is an IT Services Company based in India which provides integrated solutions that include business process outsourcing, infrastructure technology, and application services, in addition to architecture guidance, app development and integration, and application management services. Mphasis provides IT services to its customers around the Globe. The markets served by the company are financial services & insurance, healthcare, manufacturing, government, transportation, communications, and consumer & ret ail industries.• Planned and developed feasibility study, requirements and risk analysis for stored procedures system and developed local, temporary, and extended stored procedures for Project enforcement.• Managed Building of Virtual Farms (SQL Farm).• Datacenter build (Physical & Virtual) & Migrations• Governance and PMO

 Preparing Training modules & Lesson Plans (instructor’s guide) for Pre Process/Process trainings for SITA.  Conducting SITA pre-process/process trainings. Plan Logistics. Query Solving. Maintaining and Updating Records. Assist Manager in preparing Training Need Analysis. Evaluation of Pre-process/process training modules and effectiveness Preparation of E-Learning Training Modules Design module for cross and multi-functionality across domain. Design module for up-skilling of an individual within the domain. Training Efficiency- Track Trainee Performance on the floor Maintain & Update Training Database/Records  Ensure all processes & procedures are as per ISO standards and Work on continuous improvement plans Keep abreast with changes in the domain/practices/Industry Principles and incorporate changes in your training modules. Minimize Stationary cost Use MIS reports to further analyze and improve the function Coordination and participate in people developmental training initiatives in the vertical

Part of service management team. Was working for SITA, which is one of the multinational information technology company specialising in providing IT and telecommunication services to the aviation industry. Known originally as "Société Internationale de Télécommunications Aéronautiques", the company no longer uses this long name and is now known simply as SITA. I provide training on new tools as well as Service management reports to new Joinees.

Part of service management team. Was working for SITA, which is one of the multinational information technology company specialising in providing IT and telecommunication services to the aviation industry. Known originally as "Société Internationale de Télécommunications Aéronautiques", the company no longer uses this long name and is now known simply as SITA

 To prepare reports using various web-based tools and presents them to the service managers. Working as a Service Management Support Unit Member of the Process. Procedure & work manual documentation Document process dashboards and variation statistics Drive continuous improvement initiatives Provide consultancy for process queries Drive best practice sharing and idea generation Identify, develop and mentor a successor. To ensure that all the quality targets are met and exceeded wherever possible. Team player and ensure to achieve the KPI’s and capability levels. Good numerical ability Handled escalations & mails sent by SITA Customers in TL’s absence. Handling administrative tasks such as Leave, Rosters, Staff issues etc. Assisted SITA Internals on critical process issues. Played major role in training & giving handovers of Customized reports for LAC and NAM region. Handled customized reports for LAN Chile Airlines with 100% accuracy and received many Compliments for the same from Service management End.  Conducted training sessions for deploying smooth functioning of New processes. Team Interactions/Communications in terms of giving updates, knowledge sharing. Handled all the Responsibilities successfully & satisfactorily as & when given by Management.