• Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with process.• Providing regular reports and insights to the leadership team.• Coordinating with Stake holders and Direct Sales Team regarding hiring needs.• Coordinating with RFP teams regarding update on the sent proposals.• Getting weekly updates from contracts team regarding pending paperwork, if… Show more • Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with process.• Providing regular reports and insights to the leadership team.• Coordinating with Stake holders and Direct Sales Team regarding hiring needs.• Coordinating with RFP teams regarding update on the sent proposals.• Getting weekly updates from contracts team regarding pending paperwork, if any.• Supporting the team of recruiters with workload allocation, including volume forecasting, headcount planning• Deliver effective performance optimization of all team members, ensure all KPIs are set and appropriate, development plans are devised, and mentoring is provided as required.• Recruit and induct new staff as required, ensure effective training and on-boarding processes minimize disruption to the client and improve time to productivity.• Monitor and achieve team’s targets, budget, and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services, and client satisfaction.• Perform range of managerial responsibilities which includes interviewing, hiring, coaching, managing recruitment teams.• Supporting the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes• Help team and individual team members to meet established goals and metrics.• Establish regular communication with the team, participate in daily huddle and team meetings with established agendas.• Serve as front line escalation for executive leadership team and recruitment management group.• Develop recruitment strategies and processes to improve outcomes.• Define and communicate individual and team KPIs via scorecards.• Acting as escalation point for issues that arise and identifying the optimum solution for both parties. Show less