Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.Effectively used the out-of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events.During every new platform release from Salesforce.com, discussed the new release features with teammates and BA team to effectively improve the features on current environment.Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.Created custom VF email templates for enabling the localization using Translation Workbench. Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page. Created complex workflow rules criteria’s for field updates and email alerts.Created validation rules for performing data validations depending on the user’s profile and their record type.Worked on Conga Composer – a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats.Worked on the AppExchange application “Process Composer” – to build and automate simple or complex repetitive process.Created historical opportunity reports using scheduled Analytic Snapshot between Opportunities and custom objects.Worked on reports using custom and standard report types. Also created Dashboards using the existing reports. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.Worked with various Salesforce.

Nik Software, Inc. develops software solutions for digital imaging and photography markets. They needed Salesforce.com to enable sales, call center and partner relationship management. Force.com was used for implementation custom objects and interfaces. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.Interacted with various business team members to gather the requirements and documented the requirements.Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.Developed a web-to-lead functionality which directs leads to Sales force CRM.Wrote Custom Formula fields and Validation rules and Escalation rules to escalate the cases.Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.Developed custom logic using Apex batch classes for Partner User on-boarding process.Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.Created and deployed several Reports for different user profiles based on the need in the organization.Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.Developed time dependent workflows as per the requirement.Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.Created multiple visual force pages for various requirement needs.Created Custom Objects and defined lookup and master-detail relationships on the objects.

Conducted feasibility study, gap analysis, and provided recommendations to implement Salesforce CRM compared to other CRM platformsConfigured Salesforce Automation (SFA) for account management, opportunity management account and contact management. Migrated data from ACT CRM to Salesforce CRM using Informatica On Demand. Wrote triggers in SOQL to make complex validation process. Developed Custom Objects, Custom Reports and configured Analytical snapshots to dump the data into on a regular basis for sales, performance and lead generation statics. Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions. Designed and developed User Interfaces for Salesforce users as per requirements. Used Workflows to govern data flow across various objects. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Customized reports and dashboards according to the users hierarchy and access levelCustomized Websites and created email templates to enable Web-to-lead and Email-to-lead process.Used sandbox for testing and migrated the code to the production instance in installments.