● Manage US enterprise accounts and drive customer engagement and retention.● Conduct product demos, facilitated onboarding, and addressed customer inquiries and escalations.● Collaborated with cross-functional teams to ensure customer satisfaction and product improvement.● Implement strategies to increase MRR and ARR, reduce churn, and optimize customer experience.● Conduct monthly or quarterly meetings with verifiers and key decision-makers to enhance account… Show more ● Manage US enterprise accounts and drive customer engagement and retention.● Conduct product demos, facilitated onboarding, and addressed customer inquiries and escalations.● Collaborated with cross-functional teams to ensure customer satisfaction and product improvement.● Implement strategies to increase MRR and ARR, reduce churn, and optimize customer experience.● Conduct monthly or quarterly meetings with verifiers and key decision-makers to enhance account relationships and conduct periodic health checks.● Provide regular updates to clients regarding new features and enhancements on our platform.● Lead change management initiatives to differentiate Certree's platform from competitors.● Proactively address and resolve customer issues, ensuring timely and satisfactory solutions.● Solicit feedback from clients through surveys to continuously improve our services.● Analyze monthly and weekly reports to identify trends and formulate strategic plans accordingly.● Proactively engage with underperforming accounts to address concerns and improve customer satisfaction.● Ensure that customers fully utilize the features and capabilities of our product to achieve their desired outcomes.● Advocate for annual subscriptions and negotiate pricing based on transaction volume to maximize value for customers.● Lead the hiring, training, and mentoring of new employees to ensure a high-performing team. Show less

● Manage onboarding and process creation, rollout, and feedback for Client Success department ● Customer interactions to understand their requirements and ensuring delivery on time.● Conduct performance reviews and discipline for team. Develop matrix for the improvement of the performance.● Work out a solution on high severity requests or issue escalations as needed.● Work closely with client to forecast the goals whereby formulate growth plan to maximize… Show more ● Manage onboarding and process creation, rollout, and feedback for Client Success department ● Customer interactions to understand their requirements and ensuring delivery on time.● Conduct performance reviews and discipline for team. Develop matrix for the improvement of the performance.● Work out a solution on high severity requests or issue escalations as needed.● Work closely with client to forecast the goals whereby formulate growth plan to maximize revenue● Maintain best of liaison with the decision maker for retention and renewal● Serve as a client advocate internally while effectively collaborating with internal, cross-functional teams including Sales, Support and Invoicing Services.● Increased business cash flow billing from 15 days to 90 days in advance to subscription term dates by proactive customer.● Importantly exhibiting ‘TLC’ towards customer is distinguishing trait. Show less

● I worked hand-in-hand with SMEs and Startups who are striving to grow their business.● Provide direction in getting business in the area of strength whereby focusing on anyone product, vertical and mastering it● Managing Key Account Relationship● Identify opportunities for expansion and multiyear contract opportunities, develop effective outreach strategies, and ensure to convert those opportunities.● Develop a trusted advisor relationship with key customer stakeholders and… Show more ● I worked hand-in-hand with SMEs and Startups who are striving to grow their business.● Provide direction in getting business in the area of strength whereby focusing on anyone product, vertical and mastering it● Managing Key Account Relationship● Identify opportunities for expansion and multiyear contract opportunities, develop effective outreach strategies, and ensure to convert those opportunities.● Develop a trusted advisor relationship with key customer stakeholders and executive sponsors● Ensure timely delivery of projects according to customer needs and business objectives● Forecast and track key account goals and metrics● Assist with high severity requests or issue escalations as needed● Make deep analysis of severe complains and assure client with reason and solution of not repeating the same.● Act as the lead point of contact for all matters specific to the customers. ● Responsible for client success, revenue quota from the strategic accounts, and customer satisfaction. Show less

● Developing business for Rishabh in US market● Promoting offshore software development service for US market with different engagement models● Starting and managing marketing campaigns, generating leads and following them up● Deciding new strategies of approach ● Collecting maximum information from prospect/client on the project requirement● Work out onto client requirements with the project manager to come up with exact effort estimation● Negotiating with… Show more ● Developing business for Rishabh in US market● Promoting offshore software development service for US market with different engagement models● Starting and managing marketing campaigns, generating leads and following them up● Deciding new strategies of approach ● Collecting maximum information from prospect/client on the project requirement● Work out onto client requirements with the project manager to come up with exact effort estimation● Negotiating with prospect/client onto commercial aspects for each individual project● Making a presentation to the prospect/client for the approach that would be taken for individual project ● Verifying technical, commercial and standard terms & conditions of SLA ● Manage all correspondence with customers via email/phone/fax.● Account management for the new accounts generated ● Check with the client comfort with the resources that have been provided● Built relation with existing accounts in order to generate repeat business● Develop a trusted advisor relationship with the decision-makers.● Ensure timely delivery of projects according to customer needs and business objectives● Keep constant watch any bugs or complaint raised on Jira and escalate the same for the quick fix● One point of contact for all matters specific to the account managed by me. Show less

● Customer interactions to understand their product requirements and ensuring delivery on time.● Resolving customer issues/complaints by creative customer interactions and negotiations.● Tracking customer orders to give critical insights on customer order patterns and profitability to the top management.● Raw material purchase efficiency support by analyzing existing inventory.● Pricing rationalization of all customers based on raw material price changes.● Translating… Show more ● Customer interactions to understand their product requirements and ensuring delivery on time.● Resolving customer issues/complaints by creative customer interactions and negotiations.● Tracking customer orders to give critical insights on customer order patterns and profitability to the top management.● Raw material purchase efficiency support by analyzing existing inventory.● Pricing rationalization of all customers based on raw material price changes.● Translating customer complaints into dollars values that could affect organizational top lines and bottom lines.● Key customer demand analysis to ensure a lower cost of ownership for the organization and the customer by ensuring JIT supply.● Visit of top customers to understand pain areas in customer service to ensure the utmost customer service.● Effectively worked with Top Management on product & transportation issues & determine solutions for the same.● Work with Customer Service Director on product and service-related negotiations with key customers.● Responsible for training and management of new Customer Service recruits.● Value additions for organizational effectiveness and efficiency● Customer value addition by successful transitioning of systems and procedures for customer service to India after traveling to The United States of America.● Gained advanced training in selling and customer service in the United States of America.● Introduction of a conflict management system to enhance departmental and overall organizational effectiveness and efficiency.● Introduction of individual motivation system – “Token of Appreciation” Show less